Isaac Mizrahi Support

Set up your watch, view manuals online, contact support and find answer to your questions.

CONTACT US

United States

Technical assistance:
800 839 6862
M-F: 7am-6pm (CT)

Speak with a specialist or help with your order:
1 888 621 6014

Email:
Engineeredbyhp@hp.com

Canada

Technical assistance:
800 839 6862
M-F: 7am-6pm (CT)

Speak with a specialist or help with your order:
1 877 231 4351

Email:
Engineeredbyhp@hp.com

United Kingdom

Technical assistance:
44 (0) 207 660 2643
M-F 8:30 am to 6 pm (GMT)

Speak with a specialist or help with your order:
44 (0) 345 270 4142

Email:
Engineeredbyhp@hp.com

SETTING UP YOUR WATCH

Learn how to set up your watch. Getting started is simple.

Download:

Isaac Mizrahi Smartwatch User’s Guide (PDF, 1771KB)
Set the time
  1. Remove the plastic spacer from the crown.
  2. Gently pull the crown out to its outermost position2
  3. Rotate the crown to the correct time.
  4. Press the crown to return it to its normal position1

NOTE: If you are storing the watch make sure to pull the crown out to its outermost position.2

WARNING: Do not attempt to change the batteries yourself.Opening the watch case will void your warranty.Using an incorrect battery may cause the watch to overheat or catch fire.

Set the time
Charge the watch

Charge the watch for at least two hours 3, 4, 5.

NOTE: The first time you charge the watch, the display might be blank. After you set up the watch, the charging icon Charger icon is displayed while the watch charges.

Before you charge your watch, disconnect the charger from power and thoroughly wipe the charger and watch contact pins with a soft, lint-free cloth. If needed, you may dampen the cloth with a small amount of isopropyl rubbing alcohol. Never use soap or any chemicals other than isopropyl rubbing alcohol to clean the contact pins for the watch or charger.

Charge the watch Charge the watch
Activate the watch

To turn on the watch, press and hold the top watch button until the Setup screen displays.6

Activate the watch
Install the phone app

The Isaac Mizrahi phone app connects your watch to your phone. Use the app to control the information and notifications that are displayed on your watch.

NOTE: Your phone must have either iOS 8 or higher or Android 4.4 operating system or higher.

  1. On your phone, go to watches.hp.com and select your watch.
  2. Download and install the Isaac Mizrahi app on your phone.
Connect your watch to your phone
  1. Make sure that your phone's Bluetooth® is turned on. See your phone documentation for instructions.

  2. NOTE: If you connect the watch to the phone using only your phone's Bluetooth® settings, you cannot configure the watch. You must connect the watch using the phone app to enable the phone to push notifications and other information to the watch.

  3. Open the Isaac Mizrahi phone app, and then follow the on-screen instructions to set up your account.
  4. The phone app automatically searches for nearby watches. Press the top watch button so that the Setup screen is displayed and the app can find your watch.6
  5. When the phone app finds your watch, select Connect Watch. When prompted, press the top watch button6 again and enter the PIN displayed on your watch.
Connect your watch to your phone
Configure your watch using the phone app
  1. In the phone app, enable notification permissions. You must enable permissions to use the features of your watch. Notification permissions allow you to push any notifications from a third-party app, such as Facebook or Twitter, to the watch. See your phone documentation for instructions for enabling notifications.
  2. In the phone app, select Style, Watch Isaac, Activity, Notifications, My Watch, or Help. Notifications also controls vibration notification settings.

DOWNLOADS

Download the Isaac Mizrahi Smartwatch User's Guide and support information.



Download the Isaac Mizrahi app for your phone.


Download on the App Store   Get it on Google Play

FAQ

General information about the Isaac Mizrahi watch
Does the watch work without a smartphone?

Yes. The watch has an analog display which shows the time, whether the watch is connected to a smartphone or not. The watch requires a smartphone and the app for full smartwatch functionality.

Is the watch water resistant?

The watch is tested to meet international standards for water resistance and is water resistant up to 30 meters (3ATM).

Where can I find the watch serial number?

The watch serial number can be found in the Help section of the Isaac Mizrahi app, and is also etched on the back of the watch.

Installing the Isaac Mizrahi Smartwatch app
Which versions of iOS/Android are supported?

The Isaac Mizrahi app is designed for use with most smartphones running iOS version 8 and later or Android version 4.4 and later.

Are tablets supported?

No. Tablets, including iPads and Android tablets, are not supported. The watch works only with smartphones running iOS version 8 and later or Android version 4.4 and later.

How do I install the app?

On your phone, go to watches.hp.com and select your watch. Download and install the Isaac Mizrahi Smartwatch app. Or, open the app store on your phone and search for “Isaac Mizrahi Smartwatch,” and download and install the app.

Setting up and using the Isaac Mizrahi watch
Why is the watch not responding during initial setup?

When purchased, the watch is in "shipping mode." Charge the watch for at least four hours, and then press and hold the top watch button until the Setup screen displays.

How do I set the time?

Gently pull the crown out to its outermost position. Rotate the crown in either direction to move the hour and minute hands to the correct time, and then push it back in.

How do I transfer ownership of the watch, or use the watch with a different phone?

On the app Home screen, tap Preferences, and then tap Forget Watch. On iOS devices, go to Bluetooth® settings and Forget the connected watch. If the watch needs to be manually reset, press and hold the bottom button while simultaneously pressing the top button three times.

Can I use my watch to answer a call or text?

No, the watch only receives notifications of calls and texts from your smartphone. Use your phone to answer calls or respond to texts.

How do I navigate the different features on the watch?

The default state on the watch shows the local time.

Press the top watch button to navigate between World Clock and Activity Tracker. To display the time in your next selected city or view yesterday’s steps in Activity Tracker, press the bottom watch button.

How do I remove the protective sticker from the back of the watch?

A sticker is used on the back of the watch case to avoid scratches during the shipping process. You must remove the sticker before charging and using the watch.

To remove the sticker, find the edge of the sticker and peel the sticker off. You may also find a wrinkle or bubble in the sticker where it is not completely adhered to the watch back. You can also use this area to pull off the sticker

How do I clean the back of the watch?

You can clean the back of the watch case and the charging pins with isopropyl rubbing alcohol (IPA).

Dampen a soft, lint-free cloth with a small amount of IPA and thoroughly wipe the back of the watch case and the charging pins.

Never use soap or any chemicals other than isopropyl rubbing alcohol to clean the charging pins or the back of the watch case.

Pairing your Isaac Mizrahi watch with your phone
How do I turn Bluetooth® on or off on my phone?

Bluetooth is usually found in the Settings menu on both iOS and Android phones. See the manufacturer’s documentation for specific instructions to enable or disable Bluetooth on your device.

How do I pair the watch with my phone?
  1. Make sure Bluetooth is enabled on your phone.
  2. Open the Isaac Mizrahi app, create a new account or sign in, and then follow the on-screen instructions.
  3. The app automatically searches for nearby watches. When the watch is found, tap Connect Watch to pair the phone with the watch.
  4. When prompted, press the top watch button and enter the PIN displayed on your watch. To complete pairing, tap Next on the phone app. The app will indicate that the pairing is successful.
Why can't my phone find or connect to the watch?
  • Make sure Bluetooth is enabled in the phone settings.
  • Increase the signal strength by moving the watch closer to the phone.
  • Make sure the watch is in pairing mode by pressing the bottom watch button until the Setup screen displays.
  • Make sure the watch is charged.
  • If you are using iOS, make sure the watch is not already connected at a system level by checking Bluetooth settings and forgetting any connected Isaac Mizrahi watches.
My watch keeps disconnecting from my phone. How do I make them reconnect?
  • Make sure the watch is not in airplane mode. Press and release the bottom and top buttons at the same time to turn airplane mode on or off.
  • Make sure the phone is not in airplane mode and that Bluetooth is enabled.
  • If the watch is not communicating or the phone app indicates it is disconnected from the watch, stop and then restart the app.

    • In iOS, stop the app by double-tapping the phone's home button and swiping up on the app. Restart the app to reconnect to the watch.
    • In Android, force stop the app. See the phone manufacturer’s documentation for instructions specific to your device. Restart the app to reconnect to the watch.
  • Restart the phone and then open the app to reconnect.
  • If none of the above solutions worked to reconnect the watch and phone, delete the app from your phone and reset the watch to factory settings (press and hold the bottom watch button while pressing the top watch button three times. When prompted to confirm the reset and clear all user data, press the bottom watch button to complete the reset, or press the top watch button to cancel). Perform the setup and pairing procedure again.
  • If the watch still does not connect, visit watches.hp.com to contact support.
Notifications and settings
What do the vibration patterns indicate?

Most high-priority notifications use a longer vibration pattern than low-priority notifications.

See the following list of the default vibration notifications on the watch: vibration notifications

You can enable a notification vibration for any third-party app. All notification vibrations not enabled by default are set automatically to low priority.

How do I dismiss a notification on the watch?

To dismiss a notification or decline a call, press the top watch button once.

To dismiss all notifications, press and hold the top watch button for two to three seconds.

How do I temporarily disable notifications and prevent them from alerting the watch?

In the Isaac Mizrahi app, you can set “do not disturb” mode through the Preferences menu. On the app Home screen, tap Preferences, and then tap the on/off button next to Silence watch notifications between [xx] and [xx]. Set a start and end time for the “do not disturb” period.

Notifications are not displaying on my watch.
  • Make sure that the watch and phone are within Bluetooth range and actively connected. Open the app and confirm that the watch is connected.
  • Make sure that the watch is adequately charged.
  • Make sure that the notifications settings for each app are enabled.
  • Notifications might be disabled in the Android or iOS settings. Open the notification settings on your phone to make sure notifications are enabled for each of the desired applications.
How do I turn Airplane Mode on or off?

To turn Airplane Mode on or off, press and release the top and bottom buttons at the same time.

When Airplane Mode is enabled, the watch displays an Airplane Mode: On confirmation.

When Airplane Mode is disabled, the watch displays an Airplane Mode: Off confirmation.

Batteries and charging
How do I charge the watch?
  1. Before connecting the power cable to a power source, connect the charger to the watch.
  2. Connect the USB end of the power cable to a power source, such as a USB-to-AC plug adapter connected to a wall outlet.

  3. IMPORTANT: You must make sure that the watch is connected securely to the charger. When the watch is successfully connected to the charger, it vibrates twice.


    NOTE: The first time you charge the watch, the watch display might be blank. After you set up the watch, the charging icon and battery icon alternate on the display when the watch is properly connected.

  4. Charge the watch for at least four hours.
  5. When finished, first disconnect the power cable from the power source, and then disconnect the charger from the watch.

  6. NOTE: Each time you charge the watch, disconnect the charger from power and thoroughly wipe the charger and watch contacts with a soft, lint-free cloth before connecting the watch to the charger and the charger to power. Never use soap or any other chemicals to clean the watch contact pins or charger.

What type of power supply should I use when charging the watch?

Use a USB-to-AC charger, such as the charger that came with your smartphone.

How long does the watch take to charge?

It takes approximately two to three hours to charge the battery from 0% to 100%.

How often do I need to charge the watch?

You should be able to use the watch for three to five days (with typical use) before it needs to be recharged.

How do I view the amount of digital battery remaining?

The percentage of battery remaining displays on the app Home screen.

Press and hold the bottom watch button to display the remaining battery percentage on the watch screen.

When the battery that powers the digital functions of your watch has less than a 20% charge, a notification displays. When the digital watch battery has less than a 10% charge, another notification displays.

Will the watch still keep time if the battery level is critically low?

The watch contains two batteries. One battery controls the digital functions of the watch and can be recharged. The other battery controls the analog functions of the watch and is not rechargeable. When the digital battery level is critically low, the other battery continues to power the analog watch function.

The watch hands stopped moving, but I still get notifications and the watch is still connected to the phone.

The battery that powers the watch hands might need to be replaced. Battery replacement requires service. Contact support at watches.hp.com.

Never open the watch or attempt to replace the batteries yourself; opening the watch case will void your warranty.

Can I replace the watch batteries?

No. Removing or replacing the batteries yourself voids warranty coverage. Visit watches.hp.com to contact support for battery replacement.

Why doesn't the watch charge correctly?

Make sure the charger is connected properly. When the watch is successfully connected to the charger, it vibrates twice, and the charging icon and battery icon alternate on the display.
If the watch is still not charging correctly, you might need to clean the charger contact pins on both the watch and the power cable. Disconnect the cable from the power supply, and thoroughly wipe the charger and watch contact pins with a soft, lint-free cloth. If needed, you may dampen the cloth with a small amount of rubbing alcohol. Make sure the rubbing alcohol does not come into contact with any other parts of the watch or the watch strap. Never use soap or any chemicals other than rubbing alcohol to clean the watch or charger contact pins. Cleaning is recommended before each time you charge your watch.

Updating, restarting, and resetting
How do I update the app?

When a software update is available, the app Home screen displays an update banner. Tap Install Now, and then tap Start Installation to begin updating the app. Do not press the watch buttons or close the app until the update is complete.

What do I do if an update fails?

If there is an error message, tap Retry.

If the problem persists, cancel the update and visit watches.hp.com for support options.

The watch is unresponsive. How do I restart the watch?

To restart the watch, press and hold both watch buttons for three seconds. Press the bottom watch button to complete the restart, or press the top watch button to cancel.

How do I reset the watch to factory settings?

NOTE: Resetting the watch to factory settings removes all user data from the watch. Reset the watch only if you are experiencing a serious problem that has not been solved after trying all other troubleshooting methods, or if you are transferring ownership of the watch to someone else.

To reset the watch to factory settings, press and hold the bottom watch button while pressing the top watch button three times. When prompted to confirm the reset and clear all user data, press the bottom watch button to complete the reset, or press the top watch button to cancel.

Maintenance, support, and warranty
How do I clean the watch?

Before cleaning, make sure the power cable is disconnected from the power supply. Thoroughly wipe the charger and watch contacts with a soft, lint-free cloth before connecting the watch to the charger and the charger to power. Never use soap or any other chemicals to clean the watch contact pins or charger. Cleaning is recommended before each time you charge your watch.

Where can I find additional maintenance and support information?

For additional general watch care and maintenance information, as well as customer service and support, visit watches.hp.com.

How long does the warranty last?

The Isaac Mizrahi watch comes with a 1-year limited warranty. For full terms and conditions, visit watches.hp.com.

NOTE: Never open the watch or attempt to change the batteries yourself; opening the watch case will void your warranty.


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