Diagnostic
MB Chronowing
Support
Set up your watch, view manuals online, download the latest app and get answers to your questions.
CONTACT US
By phone:
Technical assistance:
800-839-6862
M-F: 7am-6pm (CT)
Speak with a specialist
or Help with your order:
888-621-6014
M-F: 9am–12 midnight
S-S: 10am–12 midnight (EST)
By email:
engineeredbyhp@hp.com
SET UP
Learn how to set up your watch. Getting started is simple.
Step 1:
Connect the magnetic end of the charger to the back of your watch, and then connect the other end to your USB port or 5 V USB AC adapter. A welcome screen appears on the watch.
Step 2:
Press any button on your watch to start the Bluetooth® pairing process. Turn on Bluetooth on your phone's settings. Make sure that your phone and your watch are in range to pair.
See your phone's documentation for Bluetooth pairing instructions. Pair to MB Chronowing.
When you are pairing your watch and phone, if a PIN is requested, enter 0000.
Step 3:
Download and install the Michael Bastian Chronowing App for your device from the “Get the App” section below.
Step 4:
Open the Chronowing app. Tap Get Started to go through a tutorial and set up your watch. There will be a firmware update.
When your watch is paired with your phone and updated, your watch will display the dashboard screen.
Downloads
Download the quick start guide and MB Chronowing app for your phone.
FAQs
Get help with commonly asked questions.
DOWNLOADS
Download the MB Chronowing User’s Guide and support information.
Chronowing Quick Start GuideBlack LE Quick Start Guide
Warranty card
Compliance and support certification
Download the MB Chronowing app for your phone.
FAQs
The Michael Bastian Chronowing app is supported in IOS (7.1 and later) or Android KitKat (4.3 or later).
The watch is designed to work with any Android phone that supports Bluetooth Low Energy/Bluetooth Smart.
HP has tested some of the most popular Android devices for compatibility:
- Google Nexus 5
- Samsung Galaxy (S3/S4/S5)
- Samsung Galaxy Note 3
- HTC One M8
- Sony Experia Z
- LG G3
- Motorola Moto G
No. Tablets, including iPads and Android tablets are not supported.
To install the Michael Bastian Chronowing app in IOS select the App Store icon on the phone and search for Michael Bastian Chronowing. Select
Install to download and install the app.
To install the Michael Bastian Chronowing app in Android select the Google Play Store app on the phone and search for Michael Bastian Chronowing. Select
Install to download and install the app.
The watch requires a smartphone and the Michael Bastian Chronowing app to complete setup and is design to work with your smartphone.
If the watch becomes disconnected from your phone, the watch will continue to tell time, notify you of calendar events already sent to the watch and allow you to use the stopwatch function. The watch indicates it is disconnected with a blinking dot next to the antenna symbol on the watch face. You will not see this dot when you are wirelessly connected to your phone. The watch will continue to display the last weather and other information received from the phone and will not be refreshed until the watch is reconnected to the phone.
The Michael Bastian Chronowing is water resistant to 5 ATM.
- Press and hold the A and C buttons at the same time on your watch to start the Bluetooth pairing process.
- Turn on Bluetooth on your phone's settings.
-
For IOS, go to
Settings, then
Bluetooth.
Select MB Chronowing from the Other Devices.
For Android, from the Home Screen swipe down, then select the Bluetooth icon.
Note: If a PIN is requested, enter 0000. - On your phone, tap to open the Michael Bastian Chronowing app.
If the watch does not pair after following the instructions, try resetting the Bluetooth on your phone.
- Charge the watch fully for at least 3 hours using the USB charging port on your PC or one of your own USB chargers. The charging plate attaches magnetically and works best when the watch is resting on its side, charging plate on the bottom, with the face of the watch facing you so that you can read the instructions.
- Make sure that your phone and your watch are within six feet to pair.
- On your phone, turn Bluetooth off. Then turn off the phone.
- Press and hold the A and C button on the watch at the same time for 6 to 10 seconds. The watch will reset.
- Then restart the phone. When the phone is restarted, turn on Bluetooth again in the settings.
-
For IOS, press the top button again to turn the phone on. Go to
Settings, then
Bluetooth. Slide to turn Bluetooth on.
For Android, turn the phone on again and swipe down from the Home Screen to select Bluetooth. - On your phone, tap the Michael Bastian Chronowing app and then tap Watch.
- Use the pairing instructions again to pair the watch to the phone.
-
For IOS, go to
Settings, then
Bluetooth. Slide to turn Bluetooth Off. Then press and hold the top button on the phone until the phone turns off.
For Android, from the Home Screen swipe down, then select the Bluetooth icon to turn it off. Turn off the phone completely according to the instructions.
A blinking dot near the wireless icon on the upper corner of the watchface to the left of the antenna symbol 
indicates that the watch is not connected to the phone via Bluetooth or that the Michael Bastian Chronowing app is not open.
Make sure that your phone and your watch are within six feet to pair. If necessary, open the Bluetooth settings on your phone and select
MB Chronowing from the list of devices to reconnect. Tap to open the Michael Bastian Chronowing app on your phone.
indicates that the watch is not connected to the phone via Bluetooth or that the Michael Bastian Chronowing app is not open.
Make sure that your phone and your watch are within six feet to pair. If necessary, open the Bluetooth settings on your phone and select
MB Chronowing from the list of devices to reconnect. Tap to open the Michael Bastian Chronowing app on your phone.
A blinking dot near the battery icon on the watchface indicates that the watch battery charge is low and needs to be charged soon. For a battery charge of 20% or less the dot will blink 5 times every 30 seconds. For a battery charge of 5% or less the dot will blink constantly.When the power drops below this point you will receive a message on the face of the watch that the phone is about to lose power. If you see this message you should start charging the watch immediately.
There is a small delay required to process the notification data and send the data to the watch over Bluetooth.
Connect the magnetic end of the charger to the back of your watch, and then connect the other end to your USB port or the 5 V USB AC adapter you provided. The blue light on the back of your charging plate indicates that the plate is getting the proper power from the USB source. It is not an indication of a proper connection or charge state. Ensure that you have a solid connection by verifying that the lightning bolt on the watch face is blinking.
Note: The lightning bolt charging indicator described in the user guide
will not appear until you have completed a firmware update during the initial setup. You will hear and feel buzzing during the firmware step. This is normal and will stop after this step has been completed.
The watch takes up to three hours to charge. You can determine the amount of charge in the watch by tapping
Settings in the app menu.The battery status in the app will be at the top of the screen along with the version number of the firmware and app version number.
On the watch, the battery status is in the form of a lightning bolt. The symbol will appear left of the battery icon 
on the watch face. When fully charged, the blinking lightning bolt on the watch will stop blinking and turn solid.
on the watch face. When fully charged, the blinking lightning bolt on the watch will stop blinking and turn solid.
As with any device, battery life will vary based on the amount of use and environmental factors. In most cases you should experience up to 7 days of connectivity on a single charge. Users who choose to turn off Bluetooth overnight can experience more days of use, while extremely heavy notification users can experience less battery life.
The battery life of the phone will vary based on the amount of use, including the amount of time connected to the watch and the number of notifications. To conserve the battery life of the phone, disconnect the watch from the phone when not being used. Turn off Bluetooth on the watch by holding the
B and
C buttons down. A blinking dot will appear on the watch face near the antenna icon indicating that the watch is no longer connected to the phone.
To configure the order of the watchfaces, open the Michael Bastian Chronowing app on your phone and select
Watch. Hold and drag the icons in the app to change the display sequence on your watch.
To remove one or more watch faces tap
Edit and tap the watchface you wish to remove.
- In the app menu, select Settings.
- Under MY CHRONOWING, select the watchface you want to customize.
- Tap or search to select the items to be displayed on your watch.
- To remove an item from your display, swipe from the right to select the item, and then tap Delete.
To enable notifications, in the app menu, select
Alerts. Under NOTIFICATION CENTER ALERTS, tap to select the notifications that you want pushed to your watch.
To receive notifications from your Calendar and other apps such as Facebook you must enable the notifications in both the phone notification settings and the app settings. On your iPhone tap Settings then
Notification Center. In the Notification Center select to enable the apps you wish to notify the watch.
Apps may have additional notification settings within the specific apps that need to be enabled.
Apps will be displayed in the list after the Michael Bastian Chronowing app detects a notification through the Notification Center (in IOS) or through Android System Notification.
To enable email notifications from your iPhone to the watch, enable notifications in the phone and app settings:
- In IOS tap Settings, Notifications and then Mail. Slide to enable Allow Notifications. Select the number of unread emails you wish to display on the watchface.
- Open the MB Chronowing app and tap Alerts. Tap to enable Email in the list.
- In IOS tap Settings, then Mail, Contacts, Calendars.
- Tap Fetch New Data and slide to enable Push.
- Select the mail account you wish to enable real-time notifications for and enable Push for that account.
To receive email alerts from your Android phone, email accounts must be set up in the Android Email app. Gmail app and other apps from the Google Play Store are not supported.
For Android 4.3, the watchface will display the email if a single email is received. If multiple new emails have been received, the watchface will display the number of new emails.
For Android 4.4, the watchface will display the email if a single email is
If multiple email accounts are configured in the Android Email app, the watchface will show the most recent unread emails received for one account. If new emails are then received on a different email account, the watchface will switch to show the unread emails from the other account.
To disable notifications, in the app menu, select
Alerts. Under NOTIFICATION CENTER ALERTS, clear the notifications that you do not want pushed to your watch.
Make certain that the phone and watch are connected by checking to see if there is a blinking dot next to the antenna icon. Then use the pairing instructions and confirm that the Michael Bastian Chronowing app is running. Also be sure that the phone is connected to a wireless network or the cellular broadband service.
Most notifications should appear within a few seconds of the phone receiving them. For some watchfaces, the app updates the data in longer intervals. The Stock watchface will update every 15 minutes. The Weather watchface will update every hour.
The three buttons control specific behaviors of each watchface.
Press the
A button briefly to change the watchface.
When you receive a notification, your watch vibrates and a notification screen appears. Briefly press the
B button to dismiss the notification. After 20 seconds, if you do not press the
B button, the watch displays the previous screen.
Press and hold the
A button 10 seconds to turn on the light for 20 seconds. The light will stay on while you are navigating the watchfaces. The light will turn off after 5 seconds of inactivity.
Press and hold the B and C buttons to turn off Bluetooth. There will be a blinking dot next to the wireless icon (5 blinks every 30 seconds) while Bluetooth is turned off.
Press and hold B and C buttons to turn Bluetooth on.
Briefly press the
A button repeatedly until the Music watchface appears. Then press the
B button until the music symbol appears. Briefly press the
A button to skip the current song and play the next song. Briefly press the
B button to pause or start the current track. Briefly press the
C button to start the current track again or to play the previous track.
Press and hold the
B button 2–3 seconds to return to the first watchface.
For IOS, the Music watchface controls the most recently used music app on your phone. For Android you can configure the music app you wish to control on the Settings screen in the Michael Bastian Chronowing app on your phone.
Briefly press the
A button repeatedly until the Stop Watch watchface appears. Then press the
B button until the stop watch symbol appears. Briefly press the
A button to start and stop the timer. Briefly press the
C button to reset the timer.
To configure the
settings for the Current Time watchface tap Settings in the app menu and then tap
World Clocks. You can search for a location by tapping the search field. To remove a location swipe left on the location name and tap
Delete.
To toggle the locations on the watch briefly press the
B button until the globe appears on the watchface. Then briefly press the
A or
C buttons to toggle between your selected locations.
To configure the settings for the Sports watchface tap
Settings in the app menu and then tap
Sports Teams. You can search for a team by tapping the search field. To remove a team swipe left on the team name and tap
Delete.
To toggle the teams on the watch briefly press the
B button until the ball appears on the watchface. Then briefly press the
A or
C buttons to toggle between your selected teams.
Weather functionality is not available on the Michael Bastian chronowing.
To configure the settings for the Calendar watchface tap
Settings in the app menu and then tap
Calendar. The Calendars that are currently set up in your phone are displayed. Tap to select or deselect the calendars you wish to display on the Calendar watchface or push notifications to the phone.
To toggle the calendar events on the watch briefly press the
B button until the alarm clock symbol appears on the watchface. Then briefly press the
A or
C buttons to toggle between your calendar events for the day.
The watchface will display the number of remaining calendar events for the current day (up to 8).
Press and hold the
B button 2–3 seconds to return to the first watchface.
If a firmware update is available for your watch, you will be prompted to install the update when you open the Chronowing app. You can verify your firmware version by tapping
Settings in the app menu.
Press and hold the A and C button at the same time for 6 to 10 seconds. The Welcome Michael Bastian Chronowing watchface will appear.
Charge the watch using the included charger for 3 hours. Then try resetting the watch by pressing and holding the A button and C button at the same time for 6 to 10 seconds.
To remove the strap turn the tools counter-clockwise to remove the pin. Use both tools simultaneously. Be careful not to strip or damage the pin with the tool.
To replace the strap, insert the pin and turn the tools clockwise until there is resistance. Use both tools simultaneously.
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