Blogs @HP

December 1, 2016

Corporate

HP statement on battery recall in the news

Battery recall links were “posted in error” by U.S. Consumer Product Safety Commission last week.

A few headlines have cropped up over the past week regarding a battery recall on the part of HP.

In fact, HP has not issued such a recall and is ensuring that the recent published reports on this issue is being corrected.

reached out to the U.S. Consumer Product Safety Commission (CPSC) and reported the error. CPSC has since removed the links.

A CPSC spokesperson, in reply, issued the following statement:



"On Wednesday, November 23rd CPSC erroneously re-published a HP notebook battery recall from 2006 to our homepage while making improvements to our website. The recall was removed quickly, but has since been reported on by a number of media outlets as a new recall. There is no re-announcement or new recall regarding HP notebook batteries. We apologize for this mistake."


The organization also posted a two-part clarification on Twitter about the error:

https://twitter.com/USCPSC/status/804128804767678467

https://twitter.com/USCPSC/status/804129247786844160

In service to its customers, HP participates in voluntary replacement programs for components or products that may cause functionality issues but are not related to a safety hazard. HP also participates in voluntary recall programs when a defective part is shown to cause a potential safety hazard in cooperation with country government safety authorities.

For current and past recall information regarding HP’s consumer products, visit HP’s official site for replacement programs and product recalls and follow @HPSupport.

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