Press Release: August 11, 2011

HP Simplifies Multivendor Delivery Models

New service helps clients improve supplier management, governance

PALO ALTO, Calif. -- HP Enterprise Services today announced a new service to help enterprises and governments gain control of multivendor service environments, improving overall IT performance and quality while optimizing costs.

Most large enterprises combine services and technologies from multiple providers to deliver services to their end users. These multivendor delivery models challenge IT leadership to ensure efficient workflow, timely problem resolution and adequate service-level performance. The inability to effectively integrate service delivery in these multivendor delivery models can lead to poor IT performance and higher costs.

By improving supplier management and the handoffs between suppliers and internal delivery teams, the new HP Multi-Supplier Integration (MSI) Service helps chief information officers (CIOs) improve overall IT performance and manage multivendor environment complexities while keeping costs in check.

With HP as the single service integration and management layer, clients can focus their efforts on innovation and process improvement. As a single point of contact, the HP MSI Service drives effective supplier collaboration, rapid problem resolution and workflow process improvements. In the event of a service interruption, the MSI Service provides comprehensive diagnostics, accountability and timely restoration of services.

“Clients are embracing hybrid delivery models that increase complexity with traditional and new ‘as a service’ offerings from multiple suppliers,” said Rhonda Vetere, vice president, Enterprise Service Management, HP Enterprise Services. “The HP MSI Service provides the tools, processes and personnel to effectively manage multisupplier delivery and the governance to drive continuous service quality improvement.”

MSI will be delivered through HP’s global IT service delivery system, which is based upon efficiency and optimization. MSI provides the people, processes, technology and tools required to manage the delivery of IT infrastructure to enterprise clients worldwide.

Instant-On Enterprises employ HP MSI Service to improve service delivery to their end users, which helps improve the speed of responding to business change. In a world of continuous connectivity, the Instant-On Enterprise embeds technology in everything it does to serve customers, employees, partners and citizens with whatever they need, instantly.

The HP Multi-Supplier Integration and Management Service is expected to be available worldwide on Aug. 31. Pricing will vary based on solutions components selected, volumes and contract duration.

More information about the service is available at www.hp.com/go/multisupplier.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world. More information about HP (NYSE: HPQ) is available at http://www.hp.com.


This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2011 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2010. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Media contacts

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.