Press Release: August 25, 2011
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HP Recognized for Excellence in Service Operations for Fourth Consecutive Year

HP continues its leadership as only PC manufacturer in the world to achieve TSIA certification

PALO ALTO, Calif. -- HP has earned the Excellence in Service Operations certification from the Technology Services Industry Association (TSIA) for delivering superior technical support and services in North America.

This marks the fourth consecutive year HP has earned recognition for its commercial notebook and desktop PC support, and the third year in a row for consumer support, including both PCs and printers.

“HP is clearly committed to strive for excellence; it was apparent during the audit process and in the results HP achieved,” said Thomas W. Pridham, vice president and general manager, Organizational Development Services, TSIA. “We recognize that Excellence in Service Operations certification is an extra effort that HP makes in delivering on its commitment to customers.”

This coveted third-party industry recognition includes a comprehensive evaluation of customer-centric phone, field service and web service operations. Auditors from TSIA compared HP support operations against nearly 300 industry best practices, including executive commitment, talent management, support tools and technology, and operation metrics – plus such core components as strategy, marketing, assisted and unassisted support, and field service.

“This recognition exemplifies our dedication to excellence in the support space,” said Cliff Wagner, vice president, Customer Services and Sales, Personal Systems Group – Americas, HP. “We have always been, and always will be, dedicated to providing exceptional support by putting customers first and getting it right on time, the first time, every time.”

TSIA auditors also closely reviewed HP management policies and procedures, and a panel of seasoned service executives with more than 20 years of experience conducted rigorous onsite and surveillance audit processes before making a decision. Given that service and support are chief among both commercial and consumer needs when purchasing computers and peripherals, the award underscores HP’s ongoing commitment to delivering the best customer experience possible.

About TSIA

The Technology Services Industry Association (TSIA) is the leading association dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class benchmarking and research, exceptional peer networking and learning opportunities, and high-profile certification and awards programs. TSIA brings the technology services industry together. For more information see www.tsia.com.  

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world. More information about HP (NYSE: HPQ) is available at http://www.hp.com.


© 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein.

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About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.