Press Release: January 17, 2012

HP and Blue Shield of California Sign Five-year Infrastructure and Applications Services Agreement

43-year relationship extended to enhance delivery of services to Blue Shield customers

PALO ALTO -- HP Enterprise Services and Blue Shield of California today announced they have signed an agreement designed to enable Blue Shield to deliver new services that enhance efficiencies and improve affordability of health care for its customers.

Under the five-year contract, HP will continue providing technology infrastructure and applications support to Blue Shield, extending a relationship that has spanned more than 43 years. Terms of the contract were not disclosed.

“In an industry facing constant change, we remain committed to improving service to customers, providers and employers while keeping costs down,” said Elinor MacKinnon, senior vice president and chief information officer, Blue Shield of California. “HP is uniquely positioned to provide the hardware, software and services we need to deliver new products at a lower cost to our customers throughout California.”

HP will continue providing Applications Development and Management Services for more than 100 Blue Shield core administrative data and corporate systems as part of the new agreement. HP will manage these applications using tiered service levels designed to enable Blue Shield to more effectively align and better manage its applications environment as opportunities are presented.

HP also will provide Applications Services using its global delivery system to connect existing centers of excellence with software professionals across Blue Shield projects.

The Blue Shield systems reside on mainframe, midrange servers hosted in a secure HP data center supported by HP Managed Mainframe Services and HP Server Management Services. HP Continuity Services provide a robust disaster-recovery strategy with data mirrored in primary and secondary sites for Backup and Restore.

“Healthcare reform and rising costs are driving transformation across the insurance industry, requiring Blue Shield to focus more on streamlining and standardizing to adapt to market demands,” said Sue Arthur, vice president, Healthcare and Life Sciences Industry, HP Enterprise Services. “Our strong relationship with Blue Shield enables us to support their business transformational goals and help them remain focused on delivering quality, affordable health care coverage to the people of California.”

In a world of continuous connectivity, the Instant-On Enterprise embeds technology in everything it does to serve customers, employees, partners and citizens with everything they need, instantly.

HP’s premier client event, HP DISCOVER, takes place June 4 – 7 in Las Vegas.

About Blue Shield of California
Blue Shield of California, an independent member of the Blue Cross Blue Shield Association, is a not-for-profit health plan with 3.3 million members, 4,800 employees, and one of the largest provider networks in California. Founded in 1939 and headquartered in San Francisco, Blue Shield of California offers a wide range of commercial and government products throughout the state. The company has contributed more than $125 million over the past four years to the Blue Shield of California Foundation – which was named one of BusinessWeek’s top 20 most generous corporate foundations. Contact your local agent or broker for more information about Blue Shield products and services, or visit the Blue Shield web site at

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