HP Improves Customer Experience for PEMCO Mutual Insurance Company

Leading insurance provider enhances customer communications with HP Exstream

PALO ALTO, Calif. -- HP today announced that Seattle-based PEMCO Mutual Insurance Company has upgraded its customer communication management solution to HP Exstream to improve the customer experience it offers through personalized policies, invoices, renewal letters and privacy notices.

HP Exstream enables PEMCO to more quickly communicate new insurance offerings and easily scale to meet the requirements of its growing customer base.

In addition to support for multiple customer communications channels such as web, text and email, PEMCO will use HP Exstream to provide consistent branding, reduce print and postage costs, and decrease its environmental footprint. Due to the low total cost of ownership for HP Exstream, PEMCO is aiming to achieve 100 percent return on investment within 24 months.

PEMCO selected HP because of its single-platform customer communications management solution. HP Exstream also offers a floating license structure that will allow all PEMCO employees to take advantage of the technology without incurring additional seat costs. HP also is providing PEMCO with the flexibility to move the HP Exstream design and production engine across a virtualized environment.

“PEMCO makes a concerted effort to understand the needs of our policyholders and deliver the highest level of customer service,” said Jeff Weeks, vice president and chief information officer, PEMCO Mutual Insurance Company. “Our investment in HP Exstream allows us to communicate more personally and effectively with our customers, increasing their loyalty and, ultimately, our bottom line.”

For enterprises that thrive on strong customer relationships, HP Exstream is a top-ranked customer communications management software solution that empowers business users to make the most of every customer touch point throughout each stage of the customer life cycle. Today, more than 700 enterprises worldwide are personalizing communications with HP Exstream, while saving millions of dollars annually, building loyalty and forming long-lasting customer relationships, and driving top-line revenue growth.

About PEMCO Mutual Insurance Company

PEMCO Mutual Insurance Company, established in 1949, is a Seattle-based provider of auto, home, boat, life, and umbrella insurance to Northwest residents. PEMCO Insurance is sold by community agents throughout the region and through PEMCO offices. For more information, visit www.pemco.com.

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