Press Release: April 24, 2012

HP Enhances Self-Maintainer Support Program

Program offers commercial IT users in the United States and Canada additional warranty support option to save time and money

PALO ALTO, Calif. -- HP today announced enhancements to its HP Self-Maintainer Program, which enables qualified commercial customers to save time and money on their IT maintenance by directly managing warranty service for their HP products.

Participants can use the online HP tool to seek warranty repairs, reach dedicated support teams, obtain discounts on non-warranty parts and receive labor reimbursements for qualified repairs. The HP Self-Maintainer Program is provided at no additional cost to eligible customers who qualify by meeting an annual purchase volume threshold and by completing HP’s technician training and certification process.

The enhanced HP Self-Maintainer Program provides customers with a more intuitive and user-friendly comprehensive support solution. Specific improvements include:

  • An improved part-ordering and warranty-claims system – Completely revamped, and now includes automated claim closure.
  • Better part handling – Greatly simplified part returns and invoicing.
  • Better reporting – New performance reports and better financial-reporting capabilities.
  • Improved and more accessible program information – Easier access to up-to-date program information for sales and customers.
  • Easier enrollment – Completely refreshed and easy-to-understand online enrollment materials.

“The HP Self-Maintainer Program has long been a valued support option for HP’s commercial customers, offering them the flexibility to manage their own IT environments,” said Cliff Wagner, vice president, Customer Service, Personal Systems Group – Americas, HP. “In direct response to customer feedback, we’re introducing enhancements designed to deliver a best-in-class program with a superior customer experience.”

Customers have responded enthusiastically to the HP Self-Maintainer Program, with enrollment doubling over the last three years. HP also has been able to shift cost savings from tech support into additional customer-experience improvement programs.

“The enhancements to the HP Self-Maintainer Program have really streamlined the process and made it much more efficient,” said Frank Cataruozolo, director, Computer Services, Stevens Institute of Technology. “From the reduction in invoicing and parts-return requirements to the single-page claim form, we can turn parts around much faster than before. HP has taken our feedback and turned it into action.”

Additional information about the HP Self-Maintainer Program, including how to apply to become an HP certified Self Maintainer, is available here.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations, including execution of cost reduction programs and restructuring and integration plans; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP's businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the protection of HP's intellectual property assets, including intellectual property licensed from third parties; integration and other risks associated with business combination and investment transactions; the hiring and retention of key employees; expectations and assumptions relating to the execution and timing of cost reduction programs and restructuring and integration plans; the resolution of pending investigations, claims and disputes; and other risks that are described in HP's Quarterly Report on Form 10-Q for the fiscal quarter ended January 31, 2012 and HP's other filings with the Securities and Exchange Commission, including HP's Annual Report on Form 10-K for the fiscal year ended October 31, 2011. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Media contacts

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at