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HP Named No. 1 in Telecom Service Management by Leading Analyst Firm

PALO ALTO, Calif., Nov. 28, 2006

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HP has been named the overall market leader in telecom service management, according to an in-depth report by OSS Observer, a leading analyst firm.(1)

The Illinois-based company cited HP Software products as well as HP's strengths in business consulting, service modeling, active service-level agreement (SLA) management, SLA reporting, active probe testing, availability status and problem resolution metrics.

Evaluating all the major vendors and their importance in the fast-growing, worldwide operations support systems (OSS) market, including mobile, broadband and business services segments, the report examined the current business environment, market drivers, relative market shares and market forecasts.

"HP is the early market leader, leveraging its strong position of HP TeMIP Software deployments in EMEA, Asia and Central/Latin America," said Patrick Kelly, partner and co-founder, OSS Observer. "The complexity associated with service management projects puts HP in a stronger position over their competitors that depend on system integrators."

Avantel, a leading provider of voice and data services in Mexico, has successfully implemented an HP service management solution for its converged, IP-based network

"Avantel's success has been directly linked to our capacity to deliver a superior customer experience," said Oscar Rodriguez, director general, Avantel. "Service management is a key ingredient in that success, and HP has made important contributions. The industry recognition of HP leadership affirms our confidence in the company."

At Avantel, HP service management solutions such as HP Service Quality Manager Software and HP TeMIP Software automate network and service management in real time and assure Avantel that critical services are being delivered to customers in accordance with contracted SLAs.

"HP has been in this business for a long time, but we're always gratified when industry experts like OSS Observer recognize the work we do for our customers," said Michele Campriani, director, OSS Solutions, Communications, Media and Entertainment, HP.

HP Software products are used by more than 400 service providers worldwide. The flagship OSS product, HP TeMIP Software, is deployed with 220 customers and supports recent key industry standards such as NGOSS, OSS through Java (OSS-J), Multi-Technology Network Management and 3GPP.

The HP OSS Software Portfolio products are part of the HP Integrated Service Management blueprint, which integrates OSS and BSS (business support systems), providing carriers and operators with the comprehensive, highly adaptive, service-oriented approach needed to effectively manage networks and services, improve mediation and billing, and assure quality of service for customers.

More information is available on HP ISM and HP OSS Software Portfolio solutions at http://www.hp.com/go/ism.

About HP

HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended Oct. 31, 2006, HP revenue totaled $91.7 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at http://www.hp.com.


(1) OSS Observer, "Service Management Outlook," August 2006.


This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the achievement of expected results and other risks that are described from time to time in HP's Securities and Exchange Commission reports, including but not limited to the risks described in HP's Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2006, and other reports filed after HP's Annual Report on Form 10-K for the fiscal year ended Oct. 31, 2005. HP assumes no obligation and does not intend to update these forward-looking statements.

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.