Press Release: December 07, 2009
Topics:

Australia-based Optus Signs Applications Services Contract with HP to Innovate Customer Experience

PALO ALTO, Calif., Dec. 7, 2009

HP Enterprise Services today announced that Optus, an Australia-based telecommunications company, has signed a three-year agreement to improve the performance and quality levels of key application support services.

Under the agreement, HP will provide applications management for a number of key applications including certain customer billing, data warehouse and other core systems. Outsourcing these applications to HP will help Optus improve applications performance, quality and reliability.

“By streamlining our applications environment, we expect to achieve significant service level and operational improvements across our IT portfolio, which will result in a better experience overall for our customers,” said Lawrie Turner, chief information officer, Optus. “The new agreement represents a significant commitment in our relationship with HP. We selected HP for its operational capability, flexibility, security compliance and experience in managing complex transitions.”

Teams have commenced planning the move of Optus’ current support from a large number of suppliers to HP. Using its Best Shore® strategy, HP will provide services from the right place, at the right time. Standardized tools and processes allow for service delivery to be efficiently and effectively transferred between delivery centers worldwide.

“Optus needs an agile applications environment to innovate and meet the changing needs of its customers,” said David Caspari, managing director, Australia and New Zealand, HP Enterprise Services. “Combining HP’s deep telecommunications and applications expertise with global Best Shore delivery capabilities will help Optus to improve application quality and achieve cost savings.”

HP Enterprise Services is the recently announced brand name for Electronic Data Systems, LLC.

About Optus

Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. The company specialises in a broad range of communications services including mobile, local, national and long distance telephony, business network services, internet and satellite services and subscription television.

In 2001, SingTel became the parent company of Optus, paving the way to become a strong and strategic telecommunications player within the Asia-Pacific region.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.


This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2009 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2008. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.


Editorial contacts:

Jennifer Harbour, HP: jennifer.harbour@hp.com

Paula Driscoll, HP: paula.driscoll@hp.com

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.