Press Release: July 27, 2009
Topics:

EDS and Kraft Foods Attain First IT Services Certification in the Consumer Packaged Goods Industry

PLANO, Texas, May 27, 2009

EDS, an HP company, today announced it has worked with Kraft Foods to become the first IT provider working in the consumer packaged goods industry to achieve the internationally recognized ISO/IEC 20000 certification.

Working with EDS, Kraft Foods is now uniquely positioned to rely on clearly documented, high-quality IT services and processes that will support its targets of growth, innovation and cost reduction.

“Kraft Foods understood the value of ITIL and ISO/IEC 20000 when it began the implementation of ITIL in 2005,” explains Lee Coulter, senior vice president of Shared Services at Kraft Foods. “The company worked to create a set of requirements and projects that supported the continued implementation for high quality IT services.”

EDS and Kraft Foods collaborated on the internationally recognized standards and requirements necessary to attain ISO/IEC 20000 certification from the British Standards Institute for the EDS Infrastructure Technology Service Management System.

“EDS will work to ensure Kraft Foods’ technology infrastructure positions them for global growth,” said Kevin Torgerson, senior vice president of Service Delivery Operations at EDS, an HP company. “EDS and Kraft Foods worked diligently over the last 18 months to implement an IT Infrastructure Library framework and technology foundation aligned with the goals of ISO/IEC 20000 certification.”

“We are thrilled with the results of the ISO/IEC 20000 certification assessment and consider this certification a milestone in our IT service industry as well as for Kraft and HP,” adds Lee Coulter. “Our work with EDS has put us at the forefront of our industry in this capacity and we look forward to capitalizing on the unique advantages of a fully integrated process approach.”

About Kraft Foods, Inc.

Kraft Foods makes today delicious in 150 countries around the globe. Our 100,000 employees work tirelessly to make delicious foods consumers can feel good about. From American brand icons like Kraft cheeses, dinners and dressings, Maxwell House coffees and Oscar Mayer meats, to global powerhouse brands like Oreo and LU biscuits, Philadelphia cream cheeses, Jacobs and Carte Noire coffees, Tang powdered beverages and Milka, Cote d'Or, Lacta and Toblerone chocolates, our brands inspire millions of delicious moments every day. Kraft Foods is the world's second largest food company with annual revenues of $42 billion. The company is a member of the Dow Jones Industrial Average, Standard & Poor's 500, the Dow Jones Sustainability Index and Ethibel Sustainability Index.

About EDS

EDS, an HP company, is a leading global technology services provider, delivering business solutions to its clients. EDS founded the information technology outsourcing industry nearly 50 years ago. Today, EDS delivers a broad portfolio of information technology, applications and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries, and to governments around the world.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.


EDS and the EDS logo are registered trademarks of Hewlett-Packard Development Company, LP. HP is an equal opportunity employer and values the diversity of its people. © 2009 Hewlett-Packard Development Company, LP.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended January 31, 2009 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2008. HP assumes no obligation and does not intend to update these forward-looking statements.


Editorial contacts:

Annabelle Baxter, HP: annabelle.baxter@hp.com

Ana Paula Cruz, Kraft foods: acruz@kraftla.com

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.