Press Release: February 09, 2009
Topics:

HP Unveils New Mission Critical Services with Flexibility for Changing Economic Climate

PALO ALTO, Calif., Feb. 9, 2009

HP today expanded its Mission Critical Services with flexibly priced and packaged offerings that enable customers to reduce the risk and cost of infrastructure downtime.

To help organizations keep their infrastructures up and running, HP Proactive Select offers customers an innovative way to access a variety of assessment, availability, performance, planning and training services. With HP Proactive Select, customers purchase credits that can be used to choose from more than 85 technology services including those for blades, virtualization, networks, security, software and facilities.

HP Proactive Select lets customers quickly engage HP experts as needed for technology projects, reducing the risk of critical application downtime. Further, it provides a flexible resource for technology staffing to improve response time as business needs change.

HP also expanded its HP Critical Services and HP Proactive 24 Services with new response time options, proactive service choices and pricing for low-end servers. These popular continuity and availability services improve efficiency for complex environments and help customers achieve success with projects such as consolidation using blades or virtualization. As operations become more efficient, technology staffs can deliver higher service levels to align with business goals.

“Flexible prices and packages enable more customers to take advantage of HP proactive services for keeping technology infrastructure ‘always on,’” said Michelle Weiss, vice president, Worldwide Marketing, Technology Services, HP. ”We have extended HP’s Mission Critical Services leadership with offerings across the spectrum of people, processes and technology.”

A customer-centric approach to service delivery

HP Proactive Select provides increased service selection flexibility to help businesses reduce cost while delivering better, faster services. As an alternative to prepackaged services, it is ideal for maintaining an agile, resilient infrastructure.

The service includes an HP account support manager to assist with selecting services, overseeing projects and advising on next steps. This review of service implementation helps ensure successful execution and business value, as well as high levels of customer responsiveness.

“Businesses today operate under a new definition for what is mission critical. It goes far beyond the traditional notion of high availability for legacy servers,” said Ron Silliman, principal analyst, Gartner. “To align with changing requirements in a tough economy, technology managers need flexible, expert services across the infrastructure.”

HP Proactive Select streamlines customers‘ purchasing processes, letting them buy service credits stand-alone or with new hardware, with only one approval and procurement cycle for services delivered over one to five years. Customers may add credits or change services at any time.

Customers select from a broad spectrum of technology services, such as thermal assessments, VMware capacity planning, storage array availability assessments, critical network monitoring and software support. HP Proactive Select also includes access to skilled staff resources, training and best practices.

HP Mission Critical Services, including HP Proactive Select, HP Critical Services and HP Proactive 24 Services, deliver expertise gained from more than 30 years of ensuring customers’ infrastructures are “always on” – avoiding downtime while improving service processes. Further, they ensure service management best practices defined in the latest Information Technology Infrastructure Library (ITIL v3), which HP helped develop.

HP Proactive Select and enhancements to HP Critical Services and HP Proactive 24 Services are available now worldwide through HP and its channel partners. Information on new HP Mission Critical Services is available at www.hp.com/services/missioncriticalsupport.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com.


This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2008. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.


Editorial contacts:

Kathy Sowards, HP: kathy.sowards@hp.com

Thekla Eftychiadou, Burson-Marsteller for HP: thekla.eftychiadou@bm.com

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.