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HP Opens Sales Center in Boise, Idaho, for Online Store

HPshopping.com, company's online consumer store, recruiting more employees
BOISE, Idaho, July 14, 2005

HP today officially opened the doors to its new sales center in Boise, Idaho, for hpshopping.com, the company's online consumer-shopping subsidiary.

HPshopping.com expects to staff the sales center with more than 200 employees and will continue to recruit employees over the next several months.

Lee Ray Massey, senior vice president of the Imaging and Printing Group - Americas at HP, and Idaho Governor Dirk Kempthorne are officiating a ribbon-cutting ceremony today at the new facility.

The sales center will serve hpshopping.com's U.S. consumers and will be staffed by salespeople focused on providing the best customer experience by delivering useful information on HP products and guiding buyers through the purchasing process.

Expanding the sales center operations comes at a vital time as hpshopping.com has experienced significant year-over-year growth and increased customer demand. The Boise sales center accommodates this growth and enables HP to continue to provide its award-winning customer service.

"The Boise sales center is a milestone for hpshopping.com," said Pete Appl, general manager, hpshopping.com. "It is especially gratifying that we will be joining the Boise community, a city that holds close ties to HP and a wealth of talent."

HP's operations in Boise include marketing and customer and sales support. The site is also a major research and development hub for the company.

Inside the sales center, "The Shoppe" and the "Wall of Inventors" are indicative of the customer-driven culture at hpshopping.com. The Shoppe is a demo area that allows employees to experience how HP products are used in real-life settings such as a home office or student's dorm room. The Wall of Inventors is an ongoing display that celebrates salespeople who have significantly contributed to improving the HP customer experience.

HPshopping.com primarily will be filling telesales positions and seeking talented candidates who can build brand loyalty and increase sales of HP products. Interested applicants are invited to visit http://www.jobs.hp.com.

HPshopping.com's customer service awards include being ranked as one of the top business-to-consumer e-commerce sites for its excellence in online customer service in the seventh annual e-tailing group Mystery Shopping Study. In addition, of the 100 sites shopped throughout the fourth quarter of 2004, hpshopping.com was the only computer manufacturer/marketer to be ranked in the top 10 sites in customer service. HPshopping.com was similarly recognized in 2003.

In late June, HP received top marks for how well it treats customers online in a study of the 100 largest U.S. companies conducted by The Customer Respect Group, an international research and consulting firm. The group awarded HP the No. 1 spot among technology companies' web sites earlier that month. Complete results can be found at http://www.customerrespect.com.

About hpshopping.com

HPshopping.com (www.hpshopping.com) offers customers a one-stop shop for HP home and home office products - including customized HP Pavilion and Compaq Presario PCs, handheld devices, digital cameras, printers, printing supplies and digital entertainment products. Headquartered in Sunnyvale, Calif., hpshopping.com was incorporated in May 1999 as a wholly owned subsidiary of HP. The company was launched as part of HP's strategy to reach its customers anytime, anywhere with personalized product features, end-to-end purchase convenience and excellent customer service.

About HP

HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended April 30, 2005, HP revenue totaled $83.3 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at http://www.hp.com.


This news release contains forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they ever materialize or prove incorrect, could cause the results of HP and its consolidated subsidiaries to differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including the expected development, performance or rankings of products or services; statements of expectation or belief; and any statement of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the development, performance and market acceptance of products and services and other risks that are described from time to time in HP's Securities and Exchange Commission reports, including but not limited to HP's Quarterly Report on Form 10-Q for the fiscal quarter ended April 30, 2005, and other reports filed after HP's Annual Report on Form 10-K for the fiscal year ended Oct. 31, 2004. HP assumes no obligation and does not intend to update these forward-looking statements.

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.