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HP Extends Adaptive Enterprise Strategy to Enable Telecom Operators to "Make Mobile Personal"

HP's portfolio of flexible solutions and services enables operators to meet consumer demand for personalized, lifestyle-specific mobile services
PALO ALTO, Calif., Feb. 18, 2004
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As part of the continuing development of its Adaptive Enterprise strategy, HP today announced significant advances in its effort to help network and service providers evolve toward more flexible architectures so they can better serve their mobile customers. With news in four different solutions areas, HP reinforced its emphasis on modular, standards-based infrastructure as a fast, low-cost, low-risk path for operators to create, deliver and manage new mobile services.

HP announced significant improvements in two of its strategic market offerings: version 2.0 of the HP mobile Service Delivery Platform (mSDP) and upgrades in key elements of the HP Integrated Service Management (ISM) platform, including a new prepaid, real-time billing solution and an enhanced fraud management solution.

HP also announced new mobility support services to help companies support wireless local area networks (WLANs) and an agreement with Ericsson to deliver to enterprises an Internet Protocol (IP)-based unified communication solution to reduce costs and enhance employee productivity.

HP applies Adaptive Enterprise strategy to enable operators to be more agile

Mobile customers are demanding new personalized services that are relevant to their individual lifestyles. To respond, operators need adaptive infrastructures and the agility to respond quickly to deliver hundreds of wireless services that target many mobile consumer niches.

"To drive mobility mainstream, we must 'make mobile personal,'" said Sebastiano Tevarotto, vice president and general manager, Network and Service Provider Solutions, HP Services. "In addition to HP's dazzling array of wireless consumer devices, we are helping mobile operators evolve away from cumbersome, proprietary and costly networks toward open, modular service platforms that streamline the services lifecycle to the point that operators can profitably - and quickly - deliver hundreds of mobile services."

"Service providers looking to drive top line growth are beginning to focus on key customer segments, understanding customer needs and offering more compelling, customized bundles of services," said Rob Rich, executive vice president, Yankee Group. "Deep expertise in new service development and service management, combined with a broad understanding and footprint in enterprise and consumer markets, positions HP as an attractive partner for service providers looking to advance to more profitable business models."

New capabilities of HP "twin pillars" address the services lifecycle

The entire mobile services lifecycle, from creation to ongoing management, is embraced by the two strategic HP frameworks, mSDP and ISM. Because they are standards-based and fundamentally modular, the frameworks can be deployed incrementally based on business need.

mSDP: creation and delivery of mobile services

Focused on the creation and delivery of mobile services, mSDP is an integrated framework of software and tools, partner solutions, carrier-grade hardware and consulting and integration services. As a single shared platform for all services, it streamlines the complex process and enables operators to bring new services to market faster. It also minimizes duplication, reduces cost and allows developers to create new applications without compromising the network.

The new version of mSDP includes: a pre-integrated platform core that links all mSDP components; pre-integrated adaptors for network management, location services and billing solutions; digital rights management; enhanced security controls; and an improved Web services creation environment.

ISM: usage and management of communications services

HP ISM is focused on the usage and management of communications services. It is the HP solution for business and operations support systems (BSS and OSS) including business consulting and integration, HP OpenView and partner software, and a new generation OSS framework that streamlines a wide variety of back office systems.

By automating these complex systems, such as mediation and billing, network management, customer care, and fraud management, operators can accelerate workflow, reduce costs, improve quality of service and create the OSS/BSS flexibility that is required to manage hundreds of new mobile services.

HP's new Content Mediation and Charging (CMC) solution enables mobile operators to manage, instantaneously, the complex processes needed to facilitate mobile data transactions between prepaid customers, the content provider and the mobile operator. As a significant step toward the goal of a full convergent billing system, the solution manages content charging and payments, real-time content rating, mobile commerce, third-party settlement and usage mediation for pre- and post-paid content services.

HP upgraded its fraud management solution to protect operators from the new and more dynamic fraud schemes that are emerging with next-generation voice and data services. As a part of HP's broader Revenue Assurance portfolio, the HP FMS enables operators to offer higher risk services without risking profitability. It also reduces the internal costs of fraud management.

HP and Ericsson deliver unified communications solution

Ericsson and HP jointly announced an agreement to deliver a convergent communications solution for enterprises. The communications platform integrates traditional analog voice systems and new IP-based systems for data and voice, handles both on-premise and mobile traffic, and links the private company network with the public operator network. Enterprises can increase employee satisfaction and productivity, reduce costs and create a foundation for new IP-based communications services.

HP mobility support services help companies manage WLANs

HP announced new mobility support services for public wireless LANs (PwLANs) and private wLANs. They are targeted at companies that are aggressively pursuing wireless technology to enhance employee productivity. The new services consist of five offerings to help companies design, build, manage, own or maintain their wireless LAN environments: PwLAN end-user technical support; mobility application IT help desk; remote monitoring and performance reporting; mobility end-user help desk; and mobility device management.

All of these announcements are described in detail in an online press kit at www.hp.com/hpinfo/newsroom/press_kits/2004/3gsm/.

HP to demonstrate solutions at 3GSM event in Cannes, France

At the annual 3GSM tradeshow in Cannes, France, Feb. 23-27, HP plans to demonstrate many solutions, including: HP mobile Service Delivery Platform; HP Integrated OSS for Telecom, IP and IT Operations Centers; HP Service Quality Management; HP Service Activation in Mobile Networks; HP and Ericsson unified communications solution; HP and Alcatel Ready Office solution; HP Public Wireless LAN; HP Location-based Services; HP OpenCall call center, entertainment portals, messaging, voice services and next-generation services platform; HP Fraud Management System for Revenue Assurance; HP Content Mediation and Charging solution; HP Adaptive Enterprise solutions.

At 3GSM, HP is located in Hall 1, Stand A-10 in the Palais des Festivals.

About HP

HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. For the fiscal year ending on Oct. 31, 2003, HP revenue totaled $73.1 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at http://www.hp.com.


This news release contains forward-looking statements that involve risks, uncertainties and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements. Risks, uncertainties and assumptions include the possibility that the market for the sale of certain products and services may not develop as expected; that development and performance of these products and services may not proceed as planned; and other risks that are described from time to time in HP's Securities and Exchange Commission reports, including but not limited to the Annual Report on Form 10-K for the fiscal year ended Oct. 31, 2003, and reports filed after the form 10-K. HP assumes no obligation and does not intend to update these forward-looking statements.

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.