HP ProLiant Servers Rank No. 1 in U.S. Customer Satisfaction Report

HP Notebook PCs Strengthen Position in Ratings
PALO ALTO, CALIF., JULY 22, 2003

HP (NYSE:HPQ) ranked No. 1 in overall customer satisfaction score in the Intel-based server market according to a recent study from industry advisory firm Technology Business Research (TBR).(1) Additionally, HP's notebook PCs strengthened their No. 2 ranking in a similar study.(2)

In the Wave I Corporate IT Buying Behavior & Customer Satisfaction Studies, North American purchasers were interviewed about their overall satisfaction on a range of characteristics, such as product quality, technology innovation, support response and cost of ownership.

According to the server study, one key element of the growth in customer satisfaction for HP industry-standard servers can be attributed to customers placing more importance and value on server management capabilities. In addition, HP gained strength in out-of-box quality, technical support and ease of installation and configuration, and it maintained a strong reputation for solid hardware reliability.

"For the third quarter in a row, HP continued to improve in customer satisfaction, providing customers with reliable ProLiant servers with advanced features and ProLiant Essentials management tools that simplify system care," said Hugh Jenkins, vice president of marketing, HP Industry Standard Servers. "Delivering the highest levels of customer satisfaction against your competitors is always a tight race, but HP now has the momentum to move further ahead."

According to TBR, since early 2000 HP is the most improved notebook PC vendor in the study segment. HP customers were unified in their opinions regarding global support, parts availability, repair times, ease of doing business, price/performance, total cost of ownership and volume discounting, all representing strong areas of improvement over past quarters.

The Wave I 2003 TBR reports are based on interviews with respondents at more than 500 large U.S. establishments, primarily managers of information systems and information technology, systems management and purchasing managers, between early February and the end of May 2003.

More information on the latest TBR reports, issued quarterly on the topics of desktops, Intel-based servers, notebooks, and service and support, is available at www.tbri.com.

Specializing in the computer, networking, mobile and professional services industries, TBR provides comprehensive analysis of high-tech firms from a combined business, financial and technical perspective.

About HP

HP delivers vital technology for business and life. The company's solutions span IT infrastructure, personal computing and access devices, global services and imaging and printing for consumers, enterprises and small and medium business. For the last four quarters, HP revenue totaled $70.4 billion. More information about HP is available at http://www.hp.com.


(1) "Corporate IT Buying Behavior & Customer Satisfaction Survey, Intel-based Servers - Wave I 2003," conducted by Technology Business Research, published July 11, 2003.

(2) "Corporate IT Buying Behavior & Customer Satisfaction Survey, Notebook Computers - Wave I 2003," conducted by Technology Business Research, published July 18, 2003.

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.