HP Ranked No. 1 High-tech Firm in Online Customer Respect

PALO ALTO, Calif., April 4, 2003

HP (NYSE:HPQ) is ranked No. 1 among high technology companies in terms of online customer respect, according to The Customer Respect Group, an independent global consulting and research firm that focuses on how corporations treat their customers online.

The Bellevue, Wash.-based group's 2003 Online Customer Respect study looked at more than 500 Web sites in detail to determine 25 different Web site attributes that, combined, create the entire online customer experience. The resulting Customer Respect Index (CRI™) is a qualitative and quantitative in-depth analysis and independent measure of a customer's online experience when interacting with companies via the Internet.

HP ranked No. 1 among 24 high-technology companies, with an overall score of 9.7 out of a possible 10. HP.com is a key component of HP's e-business offerings, hosting more than 11 million unique visitors each month and serving as a key point of entry to the company and its products and services.

"HP.com offers customers maximum choice in how they do business with HP," said Marius Haas, vice president of worldwide e-Business at HP. "Our No. 1 priority is to help customers do what they want to do online quickly and intuitively, and the latest news from The Customer Respect Group shows we're making great progress toward that goal."

The CRI is the first objective, scientific measurement of the performance of companies from an online customer's perspective. Measuring everything from privacy, principles and attitude to transparency, simplicity and responsiveness, the CRI is a powerful customer satisfaction indicator and provides companies with actionable and measurable data to enhance their customers' online experiences.

"As companies like HP improve their CRI, customers experience better online satisfaction and profit from an enhanced buying, communication and information gathering experience on the Web," said Donal Daly, chief executive officer, The Customer Respect Group.

Following the merger of HP and Compaq nearly one year ago, HP unveiled a redesigned Web site, www.hp.com, featuring a simpler graphic layout and improved customer segmentation that takes users to information about HP products and services with fewer clicks. In addition, HP.com delivers dynamic marketing content via rotating "billboards" for each customer segment, providing quick access to personalized content, events and promotions relevant to every type of user.

Information on more than 10,000 products, services and solutions is available at hp.com, which is available in 64 countries in 35 languages and currencies.

More information about The Customer Respect Group is available at http://www.customerrespect.com.

About HP

HP is a leading global provider of products, technologies, solutions and services to consumers and businesses. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. HP completed its acquisition of Compaq Computer Corporation on May 3, 2002. More information about HP is available at http://www.hp.com.

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.