Press Release: January 19, 2010

Air Transport Specialist SITA Selects HP to Add New Capabilities, Improve Customer Service

PALO ALTO, Calif. -- HP Enterprise Services today announced that SITA, a leading specialist in air transport communication and IT solutions, signed a five-year applications services agreement that will help add new capabilities and value to SITA’s existing product line.


SITA will license HP Ticket Reissue and Refund software, which is designed to lower risks while reducing the time required to deploy ticket refunds and reissues to SITA’s clients. SITA will introduce it as Airfare Reprice/Refund and make it available to its clients as a service offering integrated in the SITA Airfare Price solution. This software can help improve customer service by automating a formerly labor-intensive function.


“The needs and concerns of the air transport industry drive our product development, innovations and strategic direction,” said Brian Cook, vice president, Airline and Passenger Solutions, SITA. “To address our clients’ increasing demand for seamless, flexible passenger travel, we turned to HP to help us add new capabilities to our product line and enhance value to our clients.”


Using HP Ticket Reissue and Refund software will help reduce SITA’s time to market and provide lower risk than custom development. HP will support the software within the SITA environment. In addition, HP will continue to provide applications development and maintenance of SITA’s current fares platform.


HP will deliver these services through its Best Shore® global delivery network. This delivery model focuses on providing the skills and expertise clients need from regional locations, using consistent business and technical processes.


“Technology is key to driving innovation and improving customer service in the competitive air travel industry worldwide,” said Eric Harte, vice president, Transportation Industry, HP Enterprise Services. “HP’s knowledge of the airline industry and expertise with applications services will continue to help SITA deliver reliable, secure and cost-effective services to its clients and the passengers they serve.”


As the world’s leading transportation IT services provider, HP processes more than 42 million airline reservations each month and more than 500 million per year. HP’s comprehensive portfolio of world-class technology solutions encompasses air carriers, airports, cruise lines, hotel companies, major reservations networks, logistics and modal providers.


About SITA


SITA delivers and manages business solutions for airline, airport, global delivery systems, government and other customers over an extensive network that forms the communications backbone of the global air transport industry. Created and owned by the air transport community, SITA is the industry’s dedicated partner for information technology.


About HP


HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.



This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2009. HP assumes no obligation and does not intend to update these forward-looking statements.


© 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth inn the express warranty statements accompanying such products and services. Nothing herein should be constructed as constructing an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.


Editorial contacts:

Jennifer Harbour, HP: jennifer.harbour@hp.com

Nicole Tanenbaum, Burson-Marsteller for HP: nicole.tanenbaum@bm.com

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.