Press Release: January 19, 2010

HP Earns ISO 9001:2008 Certification for the Navy Marine Corps Intranet

PALO ALTO, Calif. -- HP Enterprise Services today announced that it has received ISO 9001:2008 Quality Management certification for the service delivery components of the Navy Marine Corps Intranet (NMCI).


The certification verifies that key processes used to deliver NMCI are continually monitored and improved to support secure communication of mission-critical information. The certification applies to HP organizations and functions responsible for NMCI delivery such as solution development, end-user support as well as network operations and management.


The ISO 9001:2008 standard is a set of quality practices that ensures the use of effective processes that are consistently monitored and continually improved. As the industry standard for quality management systems, ISO 9001:2008 certification requires evaluation by an independent, accredited auditing body. Though not required by the Navy, HP obtained the ISO certification as a result of its commitment to provide more than 700,000 Navy and Marine Corps users quality non-stop access to their intranet.


The certification process required HP to implement an ISO-compliant quality management system that established a systematic approach to managing NMCI processes. BSi Management Systems, the third-party auditor, assessed processes for effectiveness as well as the team’s compliance with the established processes. The assessment focused on solution development, network monitoring, network event management, user request management, hardware installation, documentation and records management, problem prevention and correction with other quality management practices within HP’s NMCI service delivery organizations.


“Our focus on continued process improvement fosters increased consistency and efficiency, which enables the Navy and Marine Corps to have their lines of communications open across the world,” said Dennis Stolkey, senior vice president of U.S. Public Sector, HP Enterprise Services. “Obtaining ISO certification demonstrates HP’s commitment to deliver a high level of service to the Navy and Marine Corps today and in the future.”


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Editorial contacts:

Ericka Floyd, HP: ericka.floyd@hp.com

About HP

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