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HP Equips Huntington Bank to Improve Customer Service


Building on its vision to be a local bank with national resources, The Huntington Bank (Nasdaq:HBAN) has signed a multi-million dollar, three-year information technology agreement with HP (NYSE: HPQ). HP will provide notebooks, desktop PCs and industry-standard HP ProLiant servers to extend Huntington's technology infrastructure, which supports more than 300 banking offices across a five-state region.

This agreement builds upon Huntington's existing $3.5 million investment in Compaq desktop PCs and 8-way ProLiant servers that support its newly launched online banking platform and customer service system.

"It's all about improving how we service our customers," said Joe Gottron, chief information officer, Huntington. "HP brings expertise in both equipment and services. We are confident both our internal and external customers will applaud the capabilities that we are delivering by leveraging key, strategic business partners like HP."

In March 2002, Huntington rolled out a completely redesigned version of its online banking system. The new system is extremely fast and highly secure. It also offers a wide spectrum of features, including real-time balances, funds transfers, bill payment, secured messaging and check image viewing. In the first two weeks after the site launched, more than 50,000 customers logged on 535,000 times and viewed nearly 15,000 check images.

"To help Huntington meet rapidly changing data center needs, such as increased uptime of its online banking and greater future expansion capabilities, plus offer the ability to run business-critical applications on industry-standard platforms, it was critical for HP to deliver systems that offer maximum reliability, scalability and upgradeability," said Bill Weaver, head of U.S. enterprise and commercial sales, HP.

"Industry-standard 8-way ProLiant servers are an essential component of HP's end-to-end solutions for Huntington because they deliver the performance and adaptive infrastructure flexibility required to meet the current and future demands of enterprise server consolidation, e-business, enterprise resource planning, thin-client and data mining applications," said Weaver.

Through Huntington's investment in its new customer service system, the company equipped each of its 300-plus banking offices with HP desktop PCs and HP ProLiant servers to run a state-of-the-art teller system. Now, tellers can service customers much more efficiently with additional capabilities (for example, online viewing of check images) and higher accuracy.

"The real value is in giving our customers immediate access to the information they need, when they need it," said Gottron. "In addition to being a vehicle to improve customer loyalty, the new system will help lure new customers to the bank."

About Huntington

The Huntington National Bank is the principal subsidiary of Huntington Bancshares Incorporated (Nasdaq:HBAN), a $25 billion regional bank holding company headquartered in Columbus, Ohio.

Through its affiliated companies, Huntington has more than 136 years of serving the financial needs of its customers. Huntington provides innovative retail and commercial financial products and services through more than 300 regional banking offices in Indiana, Kentucky, Michigan, Ohio and West Virginia. Huntington also offers retail and commercial financial services online at www.huntington.com; through its technologically advanced, 24-hour telephone bank; and through its network of more than 900 ATMs. Selected financial service activities are also conducted in other states including: dealer sales offices in Florida, Tennessee, Pennsylvania and Arizona; private financial group offices in Florida; and mortgage banking offices in Florida, Maryland and New Jersey. International banking services are made available through the headquarters office in Columbus and additional offices located in the Cayman Islands and Hong Kong.

About HP

HP is a leading global provider of products, technologies, solutions and services to consumers and businesses. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. HP completed its merger transaction involving Compaq Computer Corp. on May 3, 2002. The company would have had revenue on a combined company basis with Compaq of approximately $81.1 billion in fiscal 2001 and has operations in more than 160 countries. More information about HP is available at http://www.hp.com.


This news release contains forward-looking statements that involve risks and uncertainties, as well as assumptions that, if they never materialize or prove incorrect, could cause the results of HP and its consolidated subsidiaries to differ materially from those expressed or implied by such forward-looking statements. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any projections of earnings, revenues, or other financial items; any statements of the plans, strategies, and objectives of management for future operations; any statements concerning proposed new products, services, or developments; any statements regarding future economic conditions or performance; statements of belief and any statement of assumptions underlying any of the foregoing. The risks, uncertainties and assumptions referred to above include employee management issues; the timely development, production and acceptance of products and services and their feature sets; the challenge of managing asset levels, including inventory; the flow of products into third-party distribution channels; the difficulty of keeping expense growth at modest levels while increasing revenues; and other risks that are described from time to time in HP's Securities and Exchange Commission reports, including but not limited to HP's quarterly report on Form 10-Q for the quarter ended April 30, 2002 and reports filed subsequent to HP's annual report on Form 10-K, as amended on January 30, 2002, for the fiscal year ended October 31, 2001. HP assumes no obligation and does not intend to update these forward-looking statements.

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.