Press Release: May 18, 2010

HP Enhances Software to Help Telecoms Transform Operations and Improve Customer Experience

Announces new wins in Brazil, Italy and Pakistan

NICE, France -- HP todayannounced a broad set of telecom solutions designed to help serviceproviders transform network operations to reduce complexity, lowercosts and deliver a better customer experience.


At Management World, HP also announced three communications serviceproviders (CSPs) that have recently selected solutions from theHP Next Generation Operations Support Systems (HP NGOSS)portfolio.


HP NGOSS software solutions provide CSPs with the advanced, highlyautomated OSS environment they need to complete a successfulbusiness transformation. With more automation, CSPs can streamlinethe two functional segments in OSS – fulfillment andassurance.  


By improving the way services are ordered, provisioned andactivated, and the way they are managed to meet customerexpectations, CSPs can reduce costs and complexity, and ultimately,improve the customer experience.


With the expanded portfolio, HP now provides CSPs with a singlesource for both fulfillment and assurance, enabling them totransform their OSS environments more quickly andcost-effectively.


“CSPs must now compete for customers who have unlimited choice, andHP NGOSS solutions can help CSPs deliver the winning customerexperience,” said Philippe Leon, director, Communications and MediaSolutions, HP. “HP is now providing CSPs worldwide with bothtransformation expertise and proven solutions that are needed tomodernize OSS environments.”


HP NGOSS solutions are supported by a complete portfolio ofconsulting, delivery and management services. 


Customers transform business with HP NGOSS


Pakistan Telecommunications Company Limited (PTCL), a provider offixed voice and data services, worked with HP and Huawei toconsolidate operations into a central network operations center andthree regional centers. Huawei provided a turnkey solution usingall HP products for fault management, trouble ticketing andperformance management. Solutions included: HP TeMIP, HP ServiceActivator, HP Performance Insight, HP Network Node Manager and HPService Desk.


“By automating management of our operations, HP NGOSS is helpingPTCL reduce costs and deliver better service to our customers,”said Walid Irshaid, president and chief executive officer, PTCL.“We believe the superior customer service is giving PTCL acompetitive advantage.”


Wind, Italy’s second largest CSP, deployed HP Operations Managerand HP Network Node Manager to transform the customer experience.With a map display showing problem areas, Wind call center agentscan speed resolution and activate an automatic call to assurecustomers their problem is being resolved.


Vivo, Brazil’s largest mobile operator, deployed HP UnifiedCorrelation Analyzer and upgraded HP TeMIP fault management. With acomplete assurance solution for its multiple networks, Vivo canidentify and resolve problems more quickly, thus enhancing thecustomer experience and reducing outage costs. 


“Vivo is strongly committed to providing high-quality services forour customers, and to maintaining our leadership in qualitymanagement,” said Atila Branco, director, Network Quality, Vivo.“We are constantly investing to improve our process to preventfaults and reduce network downtime.”


HP builds NGOSS portfolio for new era


The new solutions in the HP NGOSS portfolio fall into threecategories: managing the customer experience; consolidatinginternal silos and reducing costs; and, converging telecom, IT andIP (Internet Protocol) networks.


The new solutions in the HP NGOSS portfolio are: HP UniversalSLA Manager, HP Problem Management, HP UnifiedTopology Manager and HP Performance Management. Thesesolutions are complemented by enhancements to the core fulfillmentand assurance portfolio.


Additionally, Erwan Menard, vice president and general manager,Communications and Media Solutions, HP, was named by the TM Forumto its board of directors.


More than 400 CSPs worldwide have deployed HP NGOSS solutions. Moreinformation about the portfolio is available at www.hp.com/go/ngosss.


About HP


HP creates new possibilities for technology to have a meaningfulimpact on people, businesses, governments and society. The world’slargest technology company, HP brings together a portfolio thatspans printing, personal computing, software, services and ITinfrastructure to solve customer problems. More information aboutHP (NYSE: HPQ) is available at http://www.hp.com/.



This news release contains forward-looking statements that involverisks, uncertainties and assumptions. If such risks oruncertainties materialize or such assumptions prove incorrect, theresults of HP and its consolidated subsidiaries could differmaterially from those expressed or implied by such forward-lookingstatements and assumptions. All statements other than statements ofhistorical fact are statements that could be deemed forward-lookingstatements, including but not limited to statements of the plans,strategies and objectives of management for future operations; anystatements concerning expected development, performance or marketshare relating to products and services; any statements regardinganticipated operational and financial results; any statements ofexpectation or belief; and any statements of assumptions underlyingany of the foregoing. Risks, uncertainties and assumptions includemacroeconomic and geopolitical trends and events; the execution andperformance of contracts by HP and its customers, suppliers andpartners; the achievement of expected operational and financialresults; and other risks that are described in HP’s QuarterlyReport on Form 10-Q for the fiscal quarter ended January 31, 2010and HP’s other filings with the Securities and Exchange Commission,including but not limited to HP’s Annual Report on Form 10-K forthe fiscal year ended October 31, 2009. HP assumes no obligationand does not intend to update these forward-looking statements.


© 2010 Hewlett-Packard Development Company, L.P. The informationcontained herein is subject to change without notice. The onlywarranties for HP products and services are set forth in theexpress warranty statements accompanying such products andservices. Nothing herein should be construed as constituting anadditional warranty. HP shall not be liable for technical oreditorial errors or omissions contained herein.


Editorial contacts:

David Collins, HP: collins@hp.com

Fabienne Guildhary,Burson-Marsteller for HP: fabienne.guildhary@bm.com

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.