Press Release: October 04, 2010

HP to Transform Meridian Energy’s Applications to Improve Customer Service

AUCKLAND, New Zealand -- Hewlett-Packard New Zealand today announced that Meridian Energy, one of New Zealand’s largest state-owned enterprises, has signed a multimillion dollar application services agreement.

Under the agreement, HP will develop and manage Meridian’s core applications that support retail, wholesale and business systems.

Meridian must continually improve customer satisfaction levels and deliver innovative services across its business to remain competitive. Partnering with HP to transform its legacy applications environment will increase the availability and flexibility of Meridian’s core business functions. The new environment will help Meridian improve front-line customer services, including service desk support, as well as drive cost savings across its business systems.

“Our business environment is undergoing rapid change. Competition within the industry is increasing and customer expectations are rising. At the same time, regulatory changes are reshaping our industry,” said Glen McLatchie, general manager, Information and Communications Technology, Meridian Energy. “Meridian’s partnership with HP will enable us to access the global expertise we need to transform our systems and meet these challenges head on.”

HP will deliver application services from its Best Shore delivery center in Christchurch, New Zealand. As part of HP’s integrated, global Best Shore sourcing model, the delivery center provides high-quality, flexible services using standardized tools, processes and best practices to help reduce costs for clients.

“In a competitive industry, Meridian must respond quickly to changing regulatory and customer demands by seeking innovation in services, process and therefore applications,” said Gavin Greaves, New Zealand country manager, HP Enterprise Services. “HP’s high-quality applications services and cost-effective support will enable Meridian to adapt its business applications to changing needs and innovate for future growth.”

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.


This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2010 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2009. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein.

Media contacts

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.