Press Release: February 21, 2011

Leading Healthcare Providers Choose HP to Meet Growing Regulatory Requirements

HP customers make up seven of the top 10 healthcare companies

PALO ALTO, Calif. -- HP today announced that seven of the top 10 healthcare companies have chosen its imaging and printing solutions(1) to drive both clinical and financial value.

HP’s products, solutions and services for the healthcare industry are being used across organizations to offset the impact of the economic recession, reimbursement cuts and the rise of “self pay.” For example, HP helps healthcare companies to digitize medical records while helping with patient information, provide relevant and actionable guidance for patients on how to best manage their healthcare and new healthcare reform.

According to a Forrester Research report, one healthcare company saw a 35 percent reduction in document costs while improving production quality and boosting satisfaction metrics after implementing a document management solution.(2)

Progressive healthcare companies such as Bayer Schering Pharma AG, Centra Health, Children’s Hospital Boston, Cigna, Exempla Healthcare, Health Net, Humana, and San Juan Regional Medical Center have turned to HP for their solutions.

Digitizing and consolidating healthcare information

One of the biggest concerns for healthcare providers is keeping a complete patient health record in digital form. A high percentage of data, such as external test results, resides outside the patient record and often in multiple formats, such as paper, images, videos and dictation.

Healthcare providers and payers can consolidate this data into one file that is accessible to all providers using the HP Distributed Document Capture Solution for Healthcare. This enterprise content management software comprehensively streamlines and automates paper-based processes. HP multifunction printers (MFPs) capture and transform paper documents into digital images that are routed to a secure and centrally managed repository. The flow of the documents is then intelligently automated and optimized between people, clinical and business applications and devices anywhere in the world.

Allowing customers to use their existing IT investments, the HP Distributed Document Management Solution for Healthcare integrates with most clinical electronic medical record and business workflow applications as well as familiar software solutions, such as PeopleSoft, Lawson, Microsoft® Office and SharePoint platforms, and mobile devices. This gives employees instant access to the documents they need using the systems they already know and use every day.

Preventing fraudulent prescriptions

A practical alternative to costly preprinted prescription pads, the HP and TROY SecureRxTM Printing Solution enables healthcare organizations to print prescriptions with tamper-resistant security features using plain paper and their enterprise-class HP PCL5 LaserJet printers and MFPs. Overall, this solution can minimize costs, improve current device utilization and deliver a strong return on investment.

“Using HP LaserJet printers with TROY SecureRx technology allowed us to deploy a cost-effective electronic prescription solution,” said Ben Clark, vice president and chief information officer, Centra Health. “Our physicians can now generate prescriptions simply and easily, and Centra can be confident that those prescriptions are protected from unauthorized duplication and fraud.”

The HP and TROY SecureRx Printing Solution has seen significant adoption as hospitals and physicians implement more secure and digital solutions. Customers – including Centra Health, Children’s Hospital Boston and San Juan Regional Medical Center – are experiencing increased time with patients, reduced costs of prescription printing and reduced calls from pharmacists to physicians to explain prescription notations.

Improving care for patients after they leave the hospital

HP Exstream can help hospitals with Patient Protection including care communication efforts after hospital discharge. Center for Medicare & Medicaid Services is tracking hospital readmission rates – which cost roughly $17 billion a year – and implementing a payment penalty for hospitals with the highest readmission rates.(3)

“It’s vital for patients to understand the discharge summaries and transition-care instructions for medications, follow-up appointments and post-care directions,” said Randy Hickel, worldwide healthcare consultant, Managed Enterprise Solutions, HP. “HP Exstream communicates in an easy-to-understand and actionable format, delivered in a way patients prefer: print, SMS text, email or fax.”

Cigna, Health Net and Humana, among other healthcare companies, use the HP Exstream customer communications solution to communicate more efficiently and effectively with their members. Providers can significantly reduce hospital readmissions and improve patient outcomes with clear, easy to understand transition care instructions and discharge plans.

HP also recently announced HP Digital Health solutions based on the company’s extensive portfolio of products, solutions and partners, as well as new products and applications that help advance telehealth adoption and accessibility for healthcare organizations and patients.

More information about HP’s healthcare and life sciences solutions portfolio is available at www.hp.com/go/healthcare.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.


(1) Based on data since November 2009 from the 2010 “Fortune Global 500.”

(2) “Three Ways to Drive Document Value,” Forrester Research Inc., Nov. 2, 2010.

(3) S.F. Jencks, M.V. Williams, E.A. Coleman, “Rehospitalization Among Patients in the Medicare Fee-for-Service Program,” The New England Journal of Medicine, 360 (2009): 1418–28.


Microsoft is a U.S. registered trademark of Microsoft Corporation.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2010. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Media contacts

About HP

HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. More information about HP Inc. is available at http://www.hp.com.