HP CARE PACK - PRINTER REPAIR, EXTENDED WARRANTY AND SUPPORT

WE HAVE THE TOOLS TO SERVE YOU.

Let our skilled tech-specialists get you back up and running. Because having the right tools for your printer is our job.


WHAT CAN HP CARE PACK SERVICES DO FOR YOU?

HP Care Pack services provide the extended coverage you need at an affordable price. Why not protect yourself with coverage that goes beyond the base warranty?
FIND THE RIGHT CARE PACK
FEATURES 1 YR STANDARD WARRANTY HP CARE PACK
Total Years of Coverage 1 year 2 to 4 years
Accidental Damage Protection* ✔
Next Business Day Exchange ✔
Remote problem diagnosis and support ✔ ✔
No deductibles or hidden fees ✔ ✔

*Available for HP Sprocket and HP OfficeJet Mobile

ENHANCED PROTECTION

ENHANCED PROTECTION

Get peace of mind with in-warranty Care Pack Services, available in 2, 3 or 4 year terms.*

REMOTE PROBLEM AND DIAGNOSIS REPORT

Take advantage of our expert support specialists who are ready to provide remote problem diagnosis with phone and chat support.

ACCIDENTAL DAMAGE PROTECTION

Accidents happen. With Accidental Damage Protection HP will repair or replace your HP Sprocket or OfficeJet Mobile Printer if it has been damaged from accidental drops, spills or electrical surges.1

FAST RESPONSE

Care Pack services quickly get you back up and running.

NEXT BUSINESS DAY EXCHANGE

If our tech support agent is unable to resolve your printer issues we’ll ship a replacement printer to arrive next business day. We even provide everything you need to ship the broken unit back.2

FREE SHIPPING AND FREE RETURNS

No need to worry about shipping costs – we have it covered for you with free shipping and free returns.

FAST RESPONSE

COVERAGE EXTENSION

Go beyond your standard warranty with the HP Care Pack that works best for you.

IN-WARRANTY

In-Warranty extensions include a variety of Care Pack services to enhance your printer’s standard warranty for better service and faster resolutions. Available in 2, 3 or 4 year service terms.

All In-Warranty services include remote problem diagnosis and support, plus free shipping and returns.

You can purchase In-Warranty services for your printer at time of purchase or up to 90 days after printer purchase.

POST-WARRANTY

Post Warranty Care Pack services take over after your standard warranty or your upfront Care Pack service expires. Available in 1 or 2 year service terms.

Includes remote problem diagnosis and Next Business Day Exchange service.

You can purchase Post Warranty services for your printer 90 days before or 30 days after your standard warranty or Care Pack service expires.

*In warranty Care Pack services are available within the first 90 days of printer purchase.

1- Accidental damage is defined as physical damage to the product caused by or resulting from a fortuitous incident. Such incident coverage includes non-internal liquid spills in or on the product, drops, falls, collisions and electrical surge. Accidental Damage Protection does NOT COVER theft, fire, loss, normal wear, consumables and intentional acts of damage or exclusions as details in the “Service Limitations”

2- If the problem cannot be resolved remotely during technical phone support HP will replace the failed product with a new or equivalent-to-new product free of major cosmetic defects. Call must be received before 2:30pm Central Standard time, Monday- Friday to activate an exchange service with next business day delivery for eligible geographic locations in the U.S. HP Holidays may delay the delivery. The replacement product will be shipped overnight via airfreight carrier to the customer's location at HP’s expense.

Disclaimer:
Service levels and response times for Care Pack services may vary depending on your geographic location. Restrictions and limitations apply. Service starts at date of hardware purchase. For details, visit (Terms and Conditions)