End-to-end lifecycle services

HP DaaS plans include lifecycle services that have been carefully selected to provide the best support tailored to your needs. Learn more about our full portfolio that covers every phase of the device lifecycle for HP devices and other brands.

Devices
• HP commercial notebooks, desktops, workstations and retail point of sale devices6

Hardware Support
• Next business day onsite response

Proactive Management delivered with HP TechPulse
• Multi-vendor, multi-OS deployment and service onboarding7
• Hardware, software, and BIOS inventory
• Device and OS health incidents and reports
• Security incidents and reports
• Device and software utilization reports
• Predictive analytics for Windows, Chrome Enterprise2, Android8, and Mac devices
• Windows 10 hardware upgrade compatibility report
• Incident management report

Proactive Management performed by HP Service Experts
• Implement your security policy settings


All Standard Plan features plus:

Hardware Support
• Accidental damage protection6
• Defective media retention

Proactive Management performed by HP Service Experts
• Unified endpoint management service
• Monitor your multi-OS devices to maximize uptime
• Protect data on missing devices
• Initiate automatic parts replacement, including recalled batteries1
• Manage Windows OS upgrades, patches, and policy settings
• Provide insights and reports on the most at-risk devices
• Assist your IT via remote assistance
• Help you optimize your IT assets via quarterly reviews
• Provision Wi-Fi to end users in a secure manner
• Drive consistent processes and policies across Windows, iOS, Android, and macOS


All Enhanced Plan features plus:

Proactive Management delivered with HP TechPulse
• Application incidents and reports

Proactive Management performed by HP Service Experts
• Deploy applications or catalogs of applications to multi-OS devices
• Restrict access to unapproved web sites


Insightful and predictive analytics

Identify, predict and address issues with HP TechPulse—analytics that use machine learning, preconfigured logic, and contextual data to deliver device, application, and usage insights that help you optimize your IT spending and resources.

HP Lifecycle Services

HP DaaS for Apple plans include lifecycle services that have been carefully selected to provide the best support tailored to your needs.

HP DaaS for Apple® plan

The modern, easy way to source, support, and manage Apple devices in your organization.

HP DaaS for Apple® plan

The modern, easy way to source, support, and manage Apple devices in your organization.

Devices
  • ● Apple iPhone®, iPad®, Macs and accessories (Additional Apple products upon request, ask your HP representative13,15).

Hardware Support
  • ● Next business day onsite exchange for iOS devices, next business day onsite response or exchange on macOS devices5
  • ● Accidental damage protection14
  • ● Technical Support for customer IT via email and phone

Proactive Management with HP TechPulse

Unified endpoint management service performed by HP Service Experts using modern management tools

  • ● Predictive analytics for Macs
  • ● Conduct quarterly reviews with customers
  • ● Drive consistent processes and policies across multiple operating systems
  • ● Device health analytics, incidents and reports
  • ● Monitor device and software inventory
  • ● Detect and sound alarm on missing devices
  • ● Apply security configuration settings and track compliance
  • ● Protect data on lost or stolen devices16
  • ● Implement device encryption settings on Macs17
  • ● Implement security policiest
  • ● Deploy applications to Apple iPad, iPhone, and Macs
  • ● Track application compliance
  • ● Whitelist and blacklist mobile applications
  • ● Provision Wi-Fi without sharing credentials to users
  • ● Deploy with minimal IT action with Apple Device Enrollment Program (DEP)

Lifecycle Services
  • ● Customers can add on lifecycle services, such as design and planning or asset tagging, with a single agreement

Financial Services
  • ● The HP Device as a Service for Apple plan includes options for 2 or 3 year terms
  • ● Take advantage of HP Financial Services18, a flexible payment solution with terms that scale and work for your business—or bring your own private, partner or 3rd party financing.

Real-time threat isolation protection15

• Email attachment protection
• Chat link and file sharing protection25
• Phishing link protection
• Secure browsing
• File download protection
• Corporate website whitelisting support for IT

Security analytics and reporting through HP TechPulse

• Protection status and gap by length of time
• Most impacted devices and users by prevented threats
• Threats by type, source and over time

Aon preferential services for HP DaaS customers

• Cyber Quotient Evaluation (CyQu) security assessment tool
• $0 incident response retainer with 1-hour consultation
• Cyber insurance protection

All SELF-MANAGED Plan features plus:

HP managed service

• Analysis of threats by Service Experts26
• Detailed malware kill chain analysis
• Enforcement of isolation protection on endpoints

1. HP DaaS plans and/or included components may vary by region or by Authorized HP DaaS Service Partner. Please contact your local HP Representative or Authorized DaaS Partner for specific details in your location. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

2. For full system requirements, please visit www.hpdaas.com/requirements. The HP Chromebox Enterprise G2, HP Chromebook Enterprise 14A G5, and HP Chromebook Enterprise x360 14E G1 are currently available as a service via HP DaaS.

3. HP unified endpoint management is provided by HP Service Experts in HP DaaS Enhanced or Premium plans. HP Service Experts deliver service using VMware Workspace ONE, or for Chromebooks™, the Google Chrome™ Enterprise Upgrade. Customers using Microsoft Intune may have HP Service Experts manage using licenses they already have. Please check availability of options in your country.

4. System requirements for HP Proactive Security are: multi-vendor client devices running Windows 10 1703 or later with a minimum of 8 GB memory and 6 GB of free hard disk space to install the software client. HP Proactive Security requires HP TechPulse, which is included in any HP DaaS or HP Proactive Management plan. The HP Proactive Security Enhanced plan requires customers to be enrolled in an Enhanced or Premium HP DaaS or HP Proactive Management plan.

5. Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/carepack.

6. Device support may vary by country. Accidental Damage Protection available on HP DaaS Enhanced or Premium plans only. Please check with the HP representative in your area for availability.

7. iOS analytics and reports are available in HP DaaS Enhanced, Premium, and DaaS for Apple plans only.

8. Predictive analytics for hard disks and batteries on Android devices.

9. Device support may vary by country. Available on Enhanced or Premium HP DaaS plans only.

10. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain countries and are subject to credit approval and execution of standard HPFSC documentation. Rates and terms are based on customer’s credit rating, offering types, services and/or equipment type and options. Not all customers may qualify. Not all services or offers are available in all countries. Other restrictions may apply. HPFSC reserves the right to change or cancel this program at any time without notice.* Availability may vary by country.

11. HP DaaS for Apple is available in the United States and select European countries directly from HP and select partners. Other Apple® products as a service available through HP DaaS upon request. Please check with the HP representative in your area for availability.

12. ServiceNow license required, sold separately, and requires installation of the HP DaaS application from hpdaas.com and a valid license for ServiceNow ITSM software. Microsoft Intune license required and sold separately.

13. Portions of the hardware and technical support services may be provided by Apple.

14. Device support may vary by country. Accidental damage protection available on HP DaaS Enhanced or Premium plans only. Please check with the HP representative in your area for availability.

15. See system requirements at www.hpdaas.com/requirements. Minimum of 1000 devices required.

16. Remote lock, and wipe functionality requires the device to be powered on and have Internet access.

17. iOS devices are encrypted within the operating system. For full system requirements, please visit www.hpdaas.com/requirements.

18. Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) are subject to credit approval and execution of standard HPFSC documentation. Rates and terms are based on customer’s credit rating, offering types, services and/or equipment type and options. Not all customers may qualify. Not all services or offers are available in all countries. Other restrictions may apply. HPFSC reserves the right to change or cancel this program at any time without notice.

19. Based on HP’s internal analysis of isolation security services that offer SaaS and managed services that include on-board and configure, compliance enforcement and malware threat analytics. Most advanced based on hardware VM isolation enforced protection with individual browser tabs and apps in isolation as of March 2019.

20. HP does not track or monitor details that identify which URLs a user visited. The reporting focuses on identifying threats and their source in HP TechPulse. HP TechPulse is GDPR and ISO 27001compliant. Please see the HP DaaS Security Whitepaper for details.

21. HP Sure Click Advanced technology is included with HP Proactive Security and requires Windows 10. Microsoft Internet Explorer, Google Chrome™, and Chromium™ are supported. Supported attachments include Microsoft Office (Word, Excel, PowerPoint) and PDF files, when Microsoft Office or Adobe® Acrobat are installed.

22. Purchasers of the HP Proactive Security in the U.S. only receive the Aon CyQu self-assessment and security score. $0 retainer and one-hour consultation included with optional incident response services from Aon. HP onboarding service representatives will provide instructions.

23. HP Service Experts who conduct threat analysis and monitor isolation activity for HP Proactive Security are available for the Enhanced plan only.

24. Cyber insurance policy eligibility and quotes based on a variety of factors including the organization’s HP Proactive Security plan, industry type, Aon’s CyQu report, and carrier selected.

25. Supported chat applications include Skype and Skype for Business.

26. The HP Chromebook Enterprise x360 14E G1 and HP Chromebook Enterprise 14A G5 are planned to be available for purchase in late October. The HP Chromebox Enterprise G2 is planned to be available for purchase in November. All three devices are planned to be available through HP DaaS in November.

Apple and the Apple logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. iPod is a trademark of Apple Computer, Inc. iPod is for legal or right holder-authorized copying only. Don’t steal music. Apple iPad®, iPhone®, iPod® and Mac® are registered trademarks of Apple Inc.

© Copyright 2019 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.