Why choose HP Care Pack Services?

Benefits for your organization

• Get the support you need with the flexibility to choose between multiple service-level options featuring onsite response at your location or call-to-repair time and coverage window combinations.

• Rely on our knowledgeable experts and prompt service to minimize downtime by getting your devices working and your users back to business.

• Select the support that is right for your business from coverage windows to next business day onsite1. HP will be there every step of the way with remote diagnostic support and onsite repair.

• HP is your service partner to help reduce downtime and increase productivity for your desktops, notebooks, Retail Point of Sale systems, and workstations.

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• Be protected in the event of accidental device damage and avoid out-of-pocket repair or replacement costs. When the unexpected happens, HP has you covered.

• Convenient and flexible accidental service coverage provides investment protection against unexpected physical damage and helps to keep users on the go1.

• Notebooks are an integral part of your life, and accidental spills, drops, or electrical surges could mean disaster without accidental coverage.

• Get back to work with repairs handled by knowledgeable technicians from HP, a trusted one-stop service partner with global coverage you can count on.

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• You have enough to focus on when you’re out of office. Stay productive and get access to the help you need—almost anywhere you go—with local language telephone and onsite support.

• Minimize business travel stress knowing that your device can be repaired in more than 80 countries. Add optional Accidental Damage Protection to cover damage from drops and spills.

• Protect against device failure while traveling at home or abroad and get back to business fast with prompt remedial services or Next Business Day Onsite support1.

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• Keeping your hard drive when it requires replacement is critical to maintaining control of your sensitive data and ability to disposition it in a way that meets your security standards.

• The HP Defective Media Retention Service is ideal if you need to control and secure proprietary and confidential data or if you’re subject to data privacy regulations 1.

• Sometimes, even the best storage media can fail, and if it does, don’t send your confidential data to a remote facility. Keep it right where it is.

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• Improve and maintain system up-time and user efficiency with high-quality recovery, restoration, and software support from the experts at HP.

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• Displays and accessories connect us to our devices and are key to efficient work environments. Keep them running smoothly with coverage for docking stations, displays, and more.

• Take confidence in the support of expert, certified technicians who will unpack, assemble, install, verify and test all new HP hardware at your location.1

• Stay focused on your central business objectives while we set up a completely integrated hardware environment. We even provide your IT administrator an overview of important tasks.

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• Get the support you need with the flexibility to choose between multiple service-level options featuring onsite response at your location or call-to-repair time and coverage window combinations.

• Rely on our knowledgeable experts and prompt service to minimize downtime by getting your devices working and your users back to business.

• Select the support that is right for your business from coverage windows to next business day onsite1. HP will be there every step of the way with remote diagnostic support and onsite repair.

• HP is your service partner to help reduce downtime and increase productivity for your whole office, including support for printers, desktops, notebooks, Retail Point of Sale systems, and workstations.

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• Easily return or exchange printers when issues cannot be resolved remotely with a variety of HP Care Pack services that work best for you when your printer is in need of repair.

• Next business day onsite exchange provides convenient door-to-door delivery with a technician exchanging the failed device onsite within the next business day1.

• Have peace of mind knowing that each Care Pack includes remote troubleshooting, diagnostics, and issue resolution. Providing a variety of exchange or return options to meet your busy schedule.

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Call to Repair and Exchange Service Data Sheet

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• Keeping your hard drive is critical to maintaining control of your sensitive data and mitigating the risk of costly regulatory or civil liabilities.

• HP specializes in recovering data at your site, so you can retain control of the hard drive while getting back to business. And if you need a replacement drive, HP can provide it.

• Sometimes, even the best storage media can fail, and if it does, don’t send your confidential data to a remote facility. Keep it right where it is.

• The HP Defective Media Retention Service is ideal if you need to control and secure proprietary and confidential data or if you’re subject to data privacy regulations1.

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• With a variety of HP service options you can protect your printer beyond the standard warranty and keep business moving.

Maintenance Replacement Kit Data Sheet

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Channel Parts and Remote Services Data Sheet

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Resources & tools for business decision making

Explore and array of resources to help get you going. Watch videos, read articles, review customer success stories or find information on specific products.

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1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.