Essential Care

Expanded Care

Enhanced Care

  • HP Next Business Day Onsite Response
  • HP Next Business Day Hardware Support for Travelers
  • HP Defective Media Retention


  • HP Next Business Day Onsite Response
  • HP Next Business Day Hardware Support for Travelers
  • HP Defective Media Retention
  • HP One Time Battery Replacement
  • HP Accidental Damage Protection6
  • HP Recover and Restore


  • HP Next Business Day Onsite Response
  • HP Next Business Day Hardware Support for Travelers
  • HP Defective Media Retention
  • HP One Time Battery Replacement
  • HP Accidental Damage Protection6
  • HP Recover and Restore
  • HP Priority Access7
  • HP Hardware Support Onsite Call to Repair2


1. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

2. HP Premiere Care Solutions are available for HP EliteBooks and HP ZBooks only.

3. HP Enhanced Care requires a per-seat minimum. Seat minimum may vary by device and region. Conditions and restrictions apply. Please contact your local HP representative for complete details.

4. Availability pending in European countries. Please contact your local HP representative for details.

5. Software support assistance feature is not available in certain regions and countries. Please contact your local HP representative for details.

6. Available in select countries. Repair commitment may vary by zone of coverage, region, and country limitations. Please contact your local HP representative for details.