HP Services Promise

Receive a 100% rebate on eligible, unused personal systems Care Pack Services

Offer valid in US & Canada on purchases made during rebate promotional period on selected service plans for eligible HP personal systems products.

The HP Services Promise is a new program that delivers on our strategy to “unleash the power of every employee” by:

  • Keeping you productive
  • Protecting your investments
  • Maximizing the dollars that you spend with HP


Our Promise to you is if you purchase an HP Care Pack and you do not receive service on the device during the life of the purchased Care Pack, then you can claim a rebate for the full cost paid for the Care Pack.

Terms and conditions for November 2020 through April 2021 HP Services Promise offer

Purchase dates: November 1, 2020 through April 30, 2021

Complete and submit the online claim form and HP product invoice within 30 days from the Care Pack expiration date.

Limit 250 PC Care Pack rebates per customer, per 6 month program time period.

Care Pack service must have been registered with HP within 30 days of the original purchase date

The hardware in question must not have had a service event for the life of the Care Pack.  For this offer, a service event will have occurred if HP either sends parts, a replacement, or a person onsite to the customer, or if the unit is transported to an HP repair depot during the life of the Care Pack service. A phone call or phone support will not negate eligibility for the rebate.

Completing your claim is easy

To get your cash back rebate, simply follow the steps in the claims process.

Step 1: Buy

Purchase eligible Care Pack services during the specified promotional period from an authorized HP reseller or direct from HP.

Step 2: Submit

Complete and submit the online claim form and HP product invoice within 30days from the Care Pack Expiration date.

Step 3: Save

Receive cash back!



The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.