Diagnostic
HP WorkExpert for Field Services
Modern, streamlined field service management for jobsite workflow efficiency.
WATCH VIDEOREQUEST A DEMOIncrease efficiency in the field
HP WorkExpert FSM includes a cloud-based field service management web portal1 mobile apps2, visual collaboration, and integration with optional measurement tools.2
Advanced, integrated workflow forms for your mobile employees
Increase efficiency and reliability over paper using our automated, customizable workflow-driven mobile forms integrated with end-to-end, cloud-based1 field service management and optional measurement tools.2
Seamlessly capture more jobsite data
Save time, improve accuracy and customer service, and create a more complete audit trail for powerful analytics by capturing jobsite measurement and workflow data.
Intuitive, instant, expert-to-technician visual collaboration from anywhere
Use your mobile device to digitally merge real-time views of local and remote video streams for immediate interactive help and take advantage of augmented reality to deliver clear instructions.2
Field service management
workflow challenges3:
- 51% of field service companies report inaccurate or partial data
- 30% have no audit trail
- 55% indicate a shortage of skilled workers
- 45% report wasted or prolonged visits
Measurement tools
Empower your workforce with a diverse set of optional, durable mobile field service workflow measurement tools2 that support thermal imaging, length, distance, environmental, vibration measurement, and more.
Spike laser measurement solution
Capture measurements by taking a photo. Enables mobile field workers can save time and money, measure from a safe distance, and access hard to reach areas.
Seek Thermal CompactPRO camera
Transform your smartphone or tablet into a professional thermal imaging tool. Easily capture thermal images and data and embed them into your workflow.
Mobelisk MaxWorkFlow Modules
Scan barcodes and capture temperature, humidity, vibration measurement data, plus expand your phone battery for all day connectivity.
Solution features
HP WorkExpert FSM offers a comprehensive solution including features that support automated, customizable workflow-driven mobile forms integrated with end-to-end, cloud-based1 field service management, visual collaboration and optional measurement tools.
Integrated FSM solution
- • Easy-To-Use Cloud-based FSM Solution
- • Simple Forms Creation
- • Dynamic & Complex Forms Support
- • Integrated Measurement Capture
- • Rules Engine
- • Conditional Logic
- • Web-Based Service Management Portal
- • Customer Management
- • Administration and Service Order Creation
- • Dispatch & Scheduling
- • Integrated Service Execution
- • Digital Signature Support
- • Invoicing
- • GPS Mapping
- • Time Reporting
- • Proactive Analytics
- • Instant Help Integration
- • Online or Offline Use
- • Proactive Notifications
- • Native Mobile Client Support
- • Data Mapping to External Systems (APIs)
- • Enterprise Security and Authentication
HP Instant Help
- • Launch Directly from Mobile App or Forms
- • Merged Reality
- • Telestration tools
- • Ability to Freeze Screen
- • Quick, One-Click Contact
- • Automatically Recorded Calls
- • Three-Party Calling
- • External Third Party Calling
- • Automatic Forms Reporting
- • Integrated Real-Time thermal imaging
- • Administration Dashboard
- • User Management
- • 128-Bit Encryption
- • Easy Onboarding
- • Real-Time Call Information and Analytics
Measurement tools
- • Integrated Measurement Tools
- o Thermal Imaging
- o Photo Measurement
- o Environmental and Vibration Measurement
- • Automatic Data Transfer
- • Measurement Forms Templates
- • Enhanced Measurement Forms Creation
- • Native iOS Support
- • Enabled Using Otterbox uniVERSE Case System
Supported industries
Building systems management • Construction • HVAC • Electrical • Facilities / Property management • Real estate / Appraisal • Insurance • Utilities • Signs and Graphics • Appliances • Government field services • Plumbing • Manufacturing • Computer and office automation • and more
Product tour
HP WorkExpert FSM is an automated, customizable workflow-driven mobile forms solution designed to enable field service organizations to achieve higher first-time fix and lower time-to-fix rates.4
Fully integrated management
Get a cloud-based1 suite of field service management tools that include user-friendly forms and work order creation, dispatch, scheduling, execution, reporting, tracking, and auditing.
Resources
Get access to thought leadership, market analysis, analysts white papers, webinars and more.
Modernizing Field Service. Addressing the Last Mile of Field Service Operations
The “last mile” challenges with field service operations extend well beyond dynamic scheduling and route optimization and have to do with what happens when a technician arrives on site in a customer and asset-facing capacity.
HP WorkExpert FSM Training and Tutorials
Learn the basics or expand your skills with our comprehensive suite of video tutorials. These tutorials cover the core features of HP WorkExpert FSM, including the web portal, apps, HP Instant Help and optional measurement tools. Click below get started!
Are you ready to increase field efficiency?
Experience HP WorkExpert FSM in action with a personalized demo.
CONTACT US- Internet access required and sold separately. Web portal optimized for use with Chrome™ browser. Compatible with Edge, Firefox, Internet Explorer, and Safari® browsers.
- Measurement devices and mobile apps supported only on iOS 12 or later devices. Measurement tools are optional, sold separately. Seek CompactPRO Thermal Camera, Spike Laser Measurement, Mobelisk MaxWorkflow Module require separately purchased uniVERSE CASE.
- VDC 2018 Enterprise Mobility Decision Maker Survey.
- Compared to using paper and pen or a solution without forms, measuring capture, and instant help.
Report product content issues