HP recommends Windows® 7.

HP Total Care owner services

Award-winning service and support

In-Warranty Repair Options - Standard and Upgradable

HP Total Care gives you a variety of service options for your HP and Compaq products, including standard and upgradable warranty options. All you have to do is decide how you want your problem solved. HP makes it simple. Depending on your product, we offer options that include shipment of the necessary part for easy at-home repair, pre-paid shipping directly to HP, or you can take your HP or Compaq desktop PC to a local HP Authorized Service Provider for service. Whatever option you choose, HP makes repairing your product a top priority.

HP Pavilion and Compaq Presario desktop PCs

HP Pavilion and Compaq Presario desktop PCs

1 year parts and labor including the following service options:(1)

HP Express Parts
Return to HP
HP Retail Repair
HP Retail Express Repair (same day repair)
HP House Call

HP Pavilion and Compaq Presario notebook PCs

HP Pavilion and Compaq Presario notebook PCs

1 year parts and labor including the following service options:(1)

HP Express Parts
Return to HP
HP Retail Repair

HP Deskjet printers, HP Officejet, HP PSC & PSC Photosmart all-in-ones, HP Photosmart digital copiers, HP fax machines, HP Scanjet scanners

HP Deskjet printers, HP Officejet, HP PSC & PSC Photosmart all-in-ones, HP Photosmart digital copiers, HP fax machines, HP Scanjet scanners

1 year parts and labor including the following service options:(1)

HP Express Parts
Return to HP
HP Retail Repair
HP Next-Day Exchange

HP Photosmart digital cameras, HP Photosmart photo printers, HP DVD writers, HP digital media receivers, HP projectors

HP Photosmart digital cameras, HP Photosmart photo printers, HP DVD writers, HP digital media receivers, HP projectors

1 year parts and labor including the following service options:(1)

HP Express Parts
Return to HP
HP Retail Repair
HP Next-Day Exchange (HP Photosmart digital cameras & HP Photosmart photo printers only)

HP Total Care Extended Service Plan

HP Express Parts

There’s a fast way to repair your HP or Compaq desktop or notebook PC. HP has designed its PCs for customer supportability by making replacing certain parts simple and hassle-free. We will ship the new part directly to your home or business—and you’ll get it the next business day.2 Along with the part you will receive detailed instructions to guide you through the repair process. As always, an HP technician is available if you need assistance.

Return to HP

HP will have your HP and Compaq products including PCs, printers, all-in-ones and digital cameras picked up and delivered to an HP Central Repair Center. An HP technician will examine and repair your product and send it back to you promptly. This service is free for the duration of the hardware warranty period. HP pays round-trip shipping and handling under the standard warranty.

HP Retail Repair and HP Retail Express Repair

Get your HP or Compaq desktop or notebook PC repaired locally. Take your PC to an HP Authorized Service Provider (ASP) and a professional technician will repair and have it ready for pick-up in a few days. Or go express and get your desktop PC back the same day with HP Retail Express Repair.2 Visit www.hp.com/us/support to find the nearest HP Authorized Support Provider in your area.

HP has a network of dealers and resellers throughout the United States who are authorized to provide support on Hewlett-Packard products both in and out of warranty. This support may include in-store repair, an HP exchange unit or facilitation of HP repair, whichever is applicable for your product and model. Retail Express Repair is limited to participating retailer locations.

Upgradable repair options

In addition to the above repair options that come standard with your HP and Compaq products, HP Total Care offers the following service level upgrades. For additional information, speak with an HP Total Care support technician at 1-800-474-6836 (1-800-HP invent) for HP products or 1-800-652-6672 (1-800-OK Compaq) for Compaq products.

HP House Call

With HP House Call you get the support you need over the web, by phone or in person. You can chat one-on-one with an HP technician online. Or you can call and have an HP technician walk you through a repair by phone. If you still need help, an HP technician can come right to your home to service your PC.3

HP Express Repair

Getting your product back quickly is very important. HP wants your repair process to be as smooth as possible. With HP Express Repair, we’ll repair and return your HP product within three business days.4

HP Next-Day Exchange

When you need it fast, HP Next-Day Exchange gives you the opportunity to receive a replacement HP product by the next business day.5

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    (1) Warranty period may vary based on the model of the HP or Compaq product purchased.

    (2) Repair turnaround times may be affected by parts or other service provider availability circumstances.

    (3) Need will be determined by an HP support representative. Customer may be required to run system self-test programs or correct reported faults upon telephone advice. On-site services are provided only if the issue cannot be corrected remotely. Does not include transportation time, holidays or weekends.

    (4)Does not include transportation time, holidays or weekends.

    (5)When call is received before 2 p.m. local time, depending on geographic location.

    The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

    Systems may require upgraded and/or separately purchased hardware to take full advantage of Windows 7 functionality. Not all features are available in all editions of Windows 7. See http://www.microsoft.com/windows/windows-7/ for details.

    Consumer products & service features

    Click to see complete product listings and service features for eligible products.

    HP Total Care Extended Service Plan options

    See how our wide range of Owner Services options will help keep all of your HP and Compaq products up and running.

    Purchase an HP Extended Service Plan today:

    HP has service plan advisors who are specifically trained on HP Total Care Extended Service Plan product offerings.

    Call 1-866-234-1377 to purchase.