Total Care for your HP notebook

Total Care for your HP laptop

Standard warranty

While your HP notebook is covered by the standard warranty you receive:

Out of warranty? Get free online help at:

You can always use HP Support Assistant from your HP notebook to keep your PC up to date and get assistance when you need help.

For additional coverage, please see the service options below.

For your in-warranty HP notebook

For your out-of-warranty HP notebook

HP Pick Up and Return

Add to your existing warranty and receive pick up, repair and return service from an HP technician using genuine HP parts, plus round-trip shipping included.

Coverage options:
1, 2 and 3 additional years
To buy now, call 866-234-1377

HP SmartFriend

Your personal help desk for select software- and hardware-related questions not covered in your HP product manual.

Coverage options:
1-time use Buy now ›
6 months Buy now ›

HP On-site

Get peace of mind by extending your existing warranty coverage and enjoy the convenience of repair in home or office1 if issue cannot be corrected remotely plus diagnosis and removal assistance of virus, spyware and malware issues.

Click to choose the service that best meets your needs:
Buy now

HP PC Tune-up Service

Improve the performance of your HP notebook with personalized assistance and instruction from an HP technician.

Coverage options:
1-time use Buy now ›

HP On-site with Accidental Damage Protection

Enjoy the convenience of in-home repair1 plus protection from drops, spills and electrical surges. You’ll also receive virus and spyware removal assistance.

Click to choose the service that best meets your needs:
Buy now

Technical support—including diagnosis and removal assistance of virus, spyware and malware issues

Get help with troubleshooting, diagnosis and general questions regarding your HP notebook (does not include hardware repair).

Coverage options:
1-time use or 1 year
To buy now, call 866-234-1377

HP Premium Care Pack Service

Get the best possible experience from your PC with HP’s most comprehensive service plan. HP Premium Care Pack Service for select notebooks gives you award-winning service and support for a wide range of issues. And you’ll get front-of-the-queue access to HP’s North America-based technical advisors, on-site tech support, accidental damage protection, theft-recovery assistance and more. Buy this plan when you purchase your HP notebook and you’ll also get 3 months of HP SmartFriend phone support.

Coverage option:
1 additional year Buy now ›
2 additional years Buy now ›

HP repair

Minimize downtime if the unexpected happens. Call an HP technician and select the repair option just right for you.

Coverage option:
1-time repair or replacement
To buy now, call 866-234-1377

HP PC Tune-Up Service

Improve the performance of your HP notebook with personalized assistance and instruction from an HP technician.

Coverage option:
1-time use Buy now ›

HP Care Pack Service

If your HP notebook is in good working condition, you may be able to keep it protected with this HP Care Pack.

Coverage option:
1 year
To buy now, call 866-234-1377

HP SmartFriend

Your personal help desk for select software- and hardware-related questions not covered by your standard warranty or your HP product manual.

Coverage options:
1-time use Buy now ›
6 months Buy now ›

Diagnosis and removal assistance of virus, spyware and malware issues

Keep your HP notebook's performance at its best by getting rid of damaging viruses and intrusive spyware.

Coverage option:
1-time use or 6 months
To buy now, call 866-234-1377

1 The on-site repair process includes remote diagnosis, which may result in sending the customer an easy-to-replace part, scheduling a visit to the customer’s home or office– with the technician arriving within 3 business days of logging the call with HP and determining that an on-site visit is required– or, in rare instances, sending the customer’s PC to an HP-authorized repair site. On-site visits are available 8am-8pm local time, Monday-Saturday, excluding holidays

Services described above are subject to change at any time.